Rakus Showcases 'Mail Dealer' at Call Center/CRM Demo & Conference 2025 in Osaka

Rakus Showcases 'Mail Dealer'

Rakus, based in Shibuya, Tokyo, will display its inquiry management system, 'Mail Dealer', at the Call Center/CRM Demo & Conference 2025 in Osaka. The event is scheduled for May 28-29, 2025, and will take place at MyDome Osaka.

This significant conference aims to enhance customer experience strategies and loyalty, gathering IT solutions and services that greatly contribute to efficient contact center operations and improved communication quality. Attendees will have the chance to explore automation tools such as AI chatbots, FAQs, and a multi-channel contact center base system, vital for thriving in the 'Generation AI' era.

During the exhibition, Rakus will highlight the capabilities of 'Mail Dealer', emphasizing how it streamlines customer support operations and automates inquiry responses through AI technology. Visitors will have the opportunity to see live demonstrations, including the actual operation screens, at booth 2D-06. We encourage everyone to stop by and learn more about how 'Mail Dealer' can transform your inquiry management processes.

Event Details

- Event Name: Call Center/CRM Demo & Conference 2025 in Osaka
- Dates: May 28-29, 2025, from 10:00 AM to 5:00 PM
- Location: MyDome Osaka
- Booth Position: 2D-06
- Official Website: Call Center Japan
- Pre-registration: Visitor Registration

About 'Mail Dealer'

'Mail Dealer' is a cloud-based inquiry management system designed to streamline responses from common addresses like info@ and support@ or any mailing lists. It helps prevent common pitfalls in customer support, such as overlooked inquiries or complications caused by shared emails. By reducing human error and enhancing operational efficiency, it offers significant advantages to multiple-person inquiry response teams.

Features of 'Mail Dealer'

- Assignee Distribution Function: This feature allows you to assign inquiries to specific team members, decreasing the likelihood of missing responses. Leaders or supervisors can review inquiries and allocate responsibilities appropriately, facilitating workload adjustments.
- Status Management Function: Emails automatically sort into tabs corresponding to their response status, such as 'Processing Reply' or 'Completed', which helps prevent overlooked or duplicate responses.
- Visibility of Team Status: By combining the Assignee Distribution and Status Management functions, team members can easily see who is handling which inquiry and track the progress of responses effortlessly.

For more information about 'Mail Dealer', visit our official website.