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Revolutionizing Communication in Recruitment: DIPP's Success with KaiKura

In a groundbreaking step towards optimizing communication within their recruitment processes, DIPP Corporation has adopted KaiKura, an AI communication integration platform developed by SHINKA. This platform has been designed to consolidate various communication channels, facilitating enhanced efficiency, transparency, and overall quality. This article analyzes the key features and outcomes of the implementation of KaiKura in DIPP’s healthcare and nursing talent acquisition department.

The Challenge: The Triple Cost of Traditional Communication

DIPP faced significant challenges in their healthcare and nursing staffing division. An average of 45-minute phone interviews with job seekers resulted in a "triple cost" scenario: expenses incurred from mobile carriers, recording services, and transcription tools. Not only did this impact operational costs, but the nature of one-on-one phone calls also created a 'black box' environment that complicated guidance and quality control.

After careful consideration, DIPP decided to integrate KaiKura, primarily due to its ability to maintain existing mobile numbers without the need for a unique application installation. Additionally, its high compatibility with DIPP's proprietary customer management system was a decisive factor.

Positive Changes Post-Implementation of KaiKura

The introduction of KaiKura led to the centralization and visualization of various contact histories through mobile connections, leading to substantial improvements in productivity and interaction quality. Here are some significant outcomes:

1. Dramatic Reduction of Costs and Time Efficiency

By consolidating previously dispersed costs into KaiKura, DIPP has significantly decreased expenses associated with phone interviews. Furthermore, the elimination of input work that advisors performed after interviews has led to a time efficiency gain of approximately 30 minutes per session.

2. Enhancing the Value of Direct Communication

With the establishment of a system that leverages audio recordings for understanding nuances in tone and pacing, DIPP has enhanced its advisory processes. The previously opaque communication has been transformed into an objective data-driven approach, allowing for precise and practical mentoring based on transparent findings.

3. Fostering a Secure and Supportive Work Environment

KaiKura enables straightforward visualization of interactions, making documentation of when and how responses were handled instantly accessible. This transparency supports organizational efficiency in responding to customer dissatisfaction and promotes a culture of security for employees. The easy accessibility of communication histories simplifies the transition of information to management, enabling a more secure working atmosphere.

Currently, DIPP is preparing to roll out KaiKura across over 500 sales mobile phones. The platform will not only manage the accumulated interaction histories with job seekers but also be utilized for engagements with corporate customers, such as healthcare and welfare facilities.

Future Directions and Insights from DIPP

According to Masato Inoue, Head of Nursing Talent Consulting Division at DIPP, the implementation of KaiKura offers a profound reassurance rooted in reliable data. This perspective encourages team members to focus on high-value proposals and genuine interactions with candidates. As DIPP continues to enhance this trusted data foundation, their aim is to build lasting relationships with both candidates and healthcare institutions.

About DIPP Corporation

• - Name: DIPP Corporation
• - CEO: Hidetoshi Tomita
• - Location: Roppongi Grand Tower, 3-2-1 Roppongi, Minato-ku, Tokyo
• - Industry: Talent service and DX service
• - Website: DIPP

About KaiKura

KaiKura represents an integrated cloud platform that manages a plethora of customer communication channels, including phone calls, face-to-face interactions, emails, SMS, and LINE. Its ability to compile and visualize interaction histories facilitates the alleviation of staff burdens and promotes sustainable corporate growth, achieving a remarkable customer retention rate of 99.7% since its launch in August 2014 with over 3,200 companies adopting the system. To discover more about KaiKura, visit KaiKura.

About SHINKA Corporation

SHINKA Corporation is dedicated to enhancing communication through technology, with their motto being, “Making the world more interesting through IT.” The company aims to revolutionize corporate communication, striving for continuous growth and innovation in the digital communication landscape since its establishment in January 2014. Find out more at SHINKA.