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TTEC Digital Achieves the Microsoft AI Business Solutions Inner Circle Award

TTEC Holdings Inc., a prominent player in the customer experience (CX) technology sector, announced its subsidiary, TTEC Digital, has been awarded the coveted AI Business Solutions Inner Circle for 2025-2026 by Microsoft. This recognition is a testament to TTEC Digital's remarkable sales performance and innovative contributions in the realm of AI-enabled customer experiences, placing it among the elite within Microsoft's global network of partners.

The Inner Circle designation is not just a badge of honor; it signifies that TTEC Digital ranks among the top performers in delivering exceptional solutions that streamline operations and enhance customer engagement. According to Dave Seybold, CEO of TTEC Digital, this recognition reflects a decade-long collaboration with Microsoft, showcasing their shared commitment to leveraging AI for enhanced business outcomes.

Ross Lotharius, Global Leader of Microsoft Practice at TTEC Digital, emphasized the significance of this partnership. He stated, "TTEC Digital takes great pride in being a member of the Microsoft Inner Circle, devoted to transforming customer experiences through AI." This collaboration fuses strategic insights with advanced technologies to help industry leaders reinvent customer interaction, and drive substantial impact globally.

Building Strategic Partnerships

Membership in the Inner Circle provides TTEC Digital and its peers access to discussions with Microsoft’s senior leaders, enhancing collaborative efforts, sharing best practices, and gaining insights into future company strategies. Peter Jensen, Microsoft AI Business Solutions Lead, remarked that these partners are crucial in redefining productivity and unlocking value across various Microsoft platforms, such as Microsoft Copilot, Dynamics 365, and Power Platform.

The recognition is part of TTEC Digital’s extensive history of accolades. Previously, the company achieved Microsoft Solutions Partner designations across several essential domains like Business Applications and Modern Work. Additionally, TTEC Digital was honored as Microsoft Dynamics 365 Marketing Partner of the Year and has received the Eagle Award on two separate occasions.

The Future of AI and Customer Experience

As businesses increasingly pivot towards AI-driven transformation, TTEC Digital is positioned as a leader in this evolution. Their focus on AI-enhanced solutions aims to redefine customer engagement and operational efficiency. The company's comprehensive approach spans the customer journey, ensuring each interaction, whether digital or human, is optimized for satisfaction.

Founded in 1982, TTEC (pronounced T-TEC) has consistently championed the importance of exceptional customer experience. Their diverse teams operate across six continents, blending cutting-edge technology with a human touch to foster genuinely positive experiences. With a clear vision for the future, TTEC Digital continues to innovate, ensuring brands can effectively connect with their customers.

For those interested in exploring TTEC Digital's collaboration with Microsoft, detailed insights can be found on their website.

In conclusion, this latest accolade underscores TTEC Digital’s commitment to excellence and innovation in the customer experience landscape, promising to maintain its status as a reliable partner for organizations looking to upgrade their customer engagement strategies through AI.

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