#Japan #ChatSense #Gunma #KnowledgeSense #GunmaPrefecture

Gunma Prefecture Adopts 'ChatSense' AI Service

In a significant advancement for local government operations, Gunma Prefecture has announced the introduction of 'ChatSense', a corporate ChatGPT service developed by Knowledge Sense. With its headquarters located in Minato, Tokyo, Knowledge Sense, led by CEO Atsushi Kadowaki, has created this innovative AI chat service, which serves to improve work efficiency and enhance the overall quality of municipal services. This adoption aligns with the continuous effort in integrating AI technologies into public administration.

Overview of ChatSense

ChatGPT, an AI chatbot service developed by OpenAI, has garnered attention worldwide for its capabilities. The local government of Gunma Prefecture is now among over 500 enterprises, including major corporations and educational institutions in Japan, that are leveraging ChatSense for improved workflow efficiency. The introduction of ChatSense is expected to streamline communication processes and aid in effective task management.

Among the service's numerous strengths, its robust security features and the ability to integrate with existing platforms like Teams, SharePoint, and OneDrive have stood out. The system also employs advanced techniques for contextual learning with proprietary data, known as RAG (Retrieval-Augmented Generation), to ensure high accuracy and relevance in responses.

Positive Feedback from Initial Users

After a year of preliminary usage, feedback from staff in Gunma Prefecture has been overwhelmingly positive. A survey indicated that 86% of users believed that the tool has directly contributed to improving their daily operations. Furthermore, the average reported labor reduction was around 30%, showcasing significant efficiency gains. The ability to utilize accumulated internal documents and laws through an AI interface has simplified the workflow considerably.

Comments from Government Officials

Ito-san, the leader of the DX team within the Digital Transformation Division of Gunma Prefecture, remarked on the selection process of the AI tool. He emphasized the focus on ensuring that the chosen software would be user-friendly for staff. Ito-san highlighted that the enhancements in RAG response accuracy have enabled easier access and utilization of stored governmental data. The successful implementation reflects the prefecture's commitment to modernize services and improve efficiency for its citizens.

Future Plans

Looking ahead, both ChatSense and Gunma Prefecture are dedicated to continuing this momentum. Plans include further integration of AI agents to enhance municipal services. Knowledge Sense aims to leverage their technology to reinforce business efficiency within not only governments but across various corporate sectors.

What is ChatSense?

Launched in the fall of 2022 by OpenAI, ChatGPT has been transformed into a tailor-made service for corporations and municipalities by Knowledge Sense. ChatSense emphasizes data security and affordability, making it an attractive option for organizations considering AI adoption. Notably, users can take advantage of several features, such as:

1. Data Protection: All plans ensure that chat content is kept secure from AI learning processes.
2. Custom Features: Unique functionalities that support institutional operations, which are not available in standard ChatGPT services, including group management tools and folder organizing features.
3. No Initial Costs: To reduce barriers for organizations, ChatSense offers a free usage tier that does not require a long-term commitment, appealing to enterprises reluctant to make significant upfront investments.

For organizations interested in exploring ChatSense, detailed information is accessible through their official site.

About Knowledge Sense

Founded on April 10, 2019, Knowledge Sense focuses on helping businesses achieve digital transformation and enhance employee productivity through a variety of AI-driven solutions. Their commitment to delivering cutting-edge services, including 'ChatSense', positions them as a leader in the application of generative AI technology for business optimization.

As they continue to support enterprises in their pursuits of efficiency, Knowledge Sense welcomes inquiries from companies eager to integrate AI into their operations effectively.

For more information on ChatSense, visit here.