Busicom Launches Updated Windows App for e-Atto Tax-Free System to Support New Refund Method

Busicom Unveils Latest Windows App for e-Atto Tax-Free System

Busicom Co., Ltd., headquartered in Shinjuku, Tokyo, has announced the launch of the latest version of its tax-free system app, e-Atto for Windows, starting July 22, 2026. This update aligns with the new refund method for tax exemptions aimed at foreign visitors, set to take effect on November 1, 2026.

The e-Atto system allows users to install the app on internet-connected Windows PCs, utilizing existing store computers to facilitate tax-free transactions. It works in conjunction with Busicom’s all-in-one POS system, BCPOS, providing a seamless process for tax refund operations from checkout to the actual refund procedure.

To alleviate the burden on stores during this transition, Busicom has permanently waived the monthly system utilization fee. This initiative aims to support both new retailers looking to start tax-free sales, as well as those considering switching from their current systems, ensuring a smooth transition to the new regulations.

Transition to the New Refund Method

Come November 1, 2026, Japan will shift from the traditional tax exemption at the point of purchase to a refund model. Under this new system, customers will pay for products including consumption tax and receive a tax refund verified at customs upon departure. As such, tax-free shops across the nation will need to adapt by updating their systems, revising store operations, and training staff to support these changes.

New Features and Benefits of e-Atto

1. Training Mode for New Tax Regulations: The updated version of e-Atto incorporates a training mode to assist stores in preparing for the new refund method. This feature enables retailers to familiarize themselves with the necessary tax procedures related to the new regulations before they go live.

2. Streamlined Operations with BCPOS Integration: By syncing with the BCPOS system, e-Atto allows stores to handle transactions and tax-free procedures in a single workflow. This integration reduces the need for double data entry during checkout, facilitating better customer service and a smoother transaction process. Stores using other POS systems can still leverage e-Atto by importing sales data in the applicable CSV format.

3. No Monthly Fees: To support shops during the transition, the monthly fee for using the e-Atto system is now waived. This allows retailers to maintain tax-free sales without the additional operating costs typically associated with system upgrades.

4. Multi-Language Support: The system supports multiple languages, including Japanese, English, Korean, Simplified Chinese, and Traditional Chinese to ease the process for international customers. They can input necessary information into the tax procedures by switching the display language, minimizing the need for staff intervention.

5. Compatibility with Visit Japan Web QR Codes: e-Atto supports scanning QR codes from the Visit Japan Web service, simplifying the verification process by retrieving passport information directly from the scanned data, thereby reducing manual entry tasks and expediting the tax refund process.

Recommended Hardware

To enhance the comfort of tax-free operations, Busicom also offers a compact 10.1-inch mini touch PC, Seav-ME, which integrates a passport reader and a receipt printer. This innovative device allows for efficient space management while handling tax-free transactions. It features OCR technology to read passport information in compliance with international standards (ICAO), and it can be used either at the counter or as a standalone unit for customer interaction.

Robust Support Structure

Busicom provides comprehensive support throughout the implementation stages of the e-Atto system, ensuring both pre- and post-deployment assistance. The company is committed to aiding retailers in adapting to the evolving tax-free landscape, ensuring they are fully equipped to take advantage of the new refund framework.

Future Developments

Looking ahead, Busicom plans to extend its e-Atto system’s capabilities to include various payment terminals like the stera terminal, aligning with the refund method rollout as a way to enhance tax-free sales solutions for retailers. Stores seeking to initiate or transition their tax-free system can get in touch with Busicom for tailored guidance.

In conclusion, e-Atto is paving the way for a more efficient and effective tax-exempt sales process, assuring retailers a smooth transition and continued support throughout the changes to Japan’s tax exemption system.