#Japan #Tokyo #Multilingual Service #AI Shuri-Man #Tokyo Star Bank

Introduction of AI Shuri-Man

The multilingual service "AI Shuri-Man," developed by Storm Inc. based in Minato, Tokyo, has been adopted by Tokyo Star Bank for its personal Internet banking service, "Tokyo Star Direct." This integration allows the platform to offer support in Japanese, English, and Traditional Chinese after users log in, thereby enhancing the accessibility for both resident and non-resident customers.

Background of AI Shuri-Man's Adoption

Tokyo Star Bank, leveraging its parent company CTBC Bank's global network and its partnerships with international financial institutions, seeks to cater to the diverse financial needs of customers abroad. With the rise of foreign residents in Japan, the bank has been exploring ways to enhance convenience for both domestic and international users of its online banking service. The adoption of AI Shuri-Man is an essential part of this enhancement, allowing for comprehensive multilingual support.

Reasons for Choosing AI Shuri-Man

Several factors led to the selection of AI Shuri-Man for this project. First and foremost, the service meets stringent banking security requirements and ensures personal data protection. Its flexibility in translating specialized terms and the ability to customize dictionaries and switch images were also highlighted as significant advantages. The platform's easy implementation through a simple tag system alleviates the operational management burden, making it an attractive choice for Tokyo Star Bank.

Key Features of AI Shuri-Man

1. Prevention of Translation Errors with Glossaries

In Internet banking, clear expressions related to transactions and crucial notes are vital to avoid misunderstandings. AI Shuri-Man employs glossaries and standardized expression rules to regulate the translation of jargon, proper names, and cautionary expressions, thus maintaining consistency across all languages on the main user interface post-login.

2. Comprehensive Support from Dedicated Teams

During the onboarding process, a robust multilingual onboarding program is implemented to assist the bank from inception to public launch. Post-launch, a specialized customer support team is available to resolve any multilingual issues that may arise.

3. Exclusion of Personal Information from Translation

Internet banking platforms display sensitive customer details like names and account numbers. AI Shuri-Man includes settings to exclude personal information from the translation process, ensuring that such data remains secure and is not transmitted to translation servers, thus providing a safe environment for users.

About the Integrated Service

Tokyo Star Direct (Online Banking for Individual Customers)
Supported Languages: Japanese, English, Traditional Chinese

Additional Features of AI Shuri-Man

• - High-Precision Translation: Utilizes a three-step translation flow combining AI translation, AI proofreading, and manual checks to produce natural, high-precision translations. This ensures clarity when communicating with overseas customers and business partners.
• - Simple Setup: The service automatically detects the browser's language, eliminating the need for complicated configurations while still allowing for advanced customization.
• - Ultra-Fast Page Rendering: Independent optimizations for data transfer and caching have been applied, allowing page translations to be displayed in as little as 0.05 seconds for optimized pages.
• - Live Editors: Users can manually register translations in real-time while viewing the actual screens.
• - Translation Management: Users who only perform translations can be added and managed directly from the platform.
• - Language-Specific Image Dictionaries: The service can automatically substitute images based on language requirements.

In the future, Storm Inc. plans to enhance the value of its multilingual AI cloud services, providing companies and individuals with effective pathways to confidently enter the global market.

Company Overview

• - Company Name: Storm Inc.
• - CEO: Akira Toyama
• - Headquarters: 2-2-15 Minami-Aoyama, Minato, Tokyo 107-0062
• - Phone: +81-3-6555-2806
• - Founded: July 2018
• - Capital: ¥500 million
• - Business Area: Multilingual Support Services

Contact Information

For inquiries related to this release:
Storm Inc.
AI Shuri-Man Business Division
Tel: +81-3-6555-2806
Inquiries via website: Contact Form

Please note that the contents of this news release are based on information available as of the release date and may be subject to change without notice.