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Keisei and Hokuso Railways Transform Passenger Services with Hitachi

In a significant move to improve accessibility, Keisei Electric Railway and Hokuso Railway have started utilizing Hitachi's mobility support services specifically designed for passengers with mobility constraints. This initiative marks the commencement of operations on October 16, 2023, for Hokuso Railway, headquartered in Kashiwa City, Chiba Prefecture, led by President Hideki Mochinaga. Additionally, the service expansion to the Matsudo Line of Keisei Electric Railway, based in Ichikawa City, Chiba Prefecture, marks a major enhancement of passenger assistance within Chiba's transit network.

The introduction of Hitachi’s service aims to streamline the communication process involved in passenger support, transitioning from traditional verbal and paper methods to an efficient electronic system. The process encompasses everything from accepting requests for assistance to real-time communication among station staff on smart devices. By sharing information instantaneously between boarding and alighting stations, the service significantly reduces the burden on station personnel while enhancing overall efficiency in passenger assistance.

Background and Features of the Service

The expansion of this service into the Matsudo Line represents a step forward for Keisei Electric Railway, which has already seen improvements since integrating the service on select routes starting in 2024. This is part of a broader effort for the Keisei Group to unify system operations following recent economic integration. The goal is to capitalize on existing operational know-how while striving for greater convenience and improved service quality for passengers.

On the other hand, Hokuso Railway's adoption of Hitachi's service marks a first in its commitment to enhancing operational efficiency and providing better support for disabled passengers. The system allows for continuous management of assistance records, thereby enabling consistent quality of service across routes.

Hitachi has previous experience in implementing similar services across several other operators, having already integrated its support services into eight other railway companies. With continued expansion into additional lines and the addition of more functionalities, Hitachi aims to enhance the overall convenience of travel for all passengers, especially those requiring special assistance.

Visualizing the Transition: Service Implementation

The maps detailing the newly implemented routes showcase both the North and Matsudo Lines, indicating significant improvements in navigation support for passengers. As the railway industry moves forward, leveraging technology is crucial in overcoming barriers that mobility-challenged individuals face. This cooperation between Hitachi, Keisei, and Hokuso Railways is a case study in how innovation can lead to substantial changes in public transportation systems.

Conclusion

Hitachi's mobility support service signifies a progressive leap toward inclusivity in transportation. The collaborative efforts of Keisei Electric Railway and Hokuso Railway reflect a commitment to enhance passenger experience, particularly for those with mobility challenges. With the deployment of this advanced support system, the expectation is that it fosters a smoother and more efficient travel experience across the Chiba transit network.

For more information, visit Hitachi's Mobility Solutions page.

If you have inquiries, reach out to Hitachi via their contact form, selecting the option related to transportation.