#USA #Billtrust #Hamilton Township #Agentic VoIP #AR Software

Billtrust Introduces Agentic VoIP: A Game Changer for Collections

HAMILTON TOWNSHIP, N.J. — Billtrust, a leader in the B2B accounts receivable (AR) workflow and payment software sector, recently made a significant announcement regarding its latest development: Agentic VoIP (Voice over Internet Protocol). This new feature is a cutting-edge addition to the Billtrust Collections workspace, aimed at streamlining processes and enhancing efficiency for accounts receivable teams.

With the introduction of Agentic VoIP, companies can expect to see a remarkable reduction in call handling times by up to 50%. This improvement translates into thousands of hours saved each year, allowing AR teams to focus on crucial tasks that positively impact cash flow and overall business success. By integrating advanced AI capabilities, Billtrust has made it possible to turn every collection call into structured data that can drive insights and actions.

Transforming Collections Calls into Strategic Assets

Historically, collections calls have been both the most valuable and the least visible aspect of AR processes. Often unstructured and disconnected from measurable outcomes, these calls were typically difficult to manage effectively. Agentic VoIP aims to change this narrative by embedding internet-based calling, real-time transcription abilities, and AI-generated summaries directly within the Billtrust Collections platform. This provides finance teams with improved visibility and control over call activities.

Key features of Agentic VoIP include:

• - AI-Driven Efficiency: One-click calling functionality paired with live transcription and AI summaries reduces the amount of preparation and documentation required, allowing collectors to concentrate on outreach efforts.
• - Centralized Call Data: All relevant call context, documents, transcripts, and follow-up tasks are housed within a singular workspace, eliminating the need for multiple tools and streamlining the workflow.
• - Performance Visibility: Each call generates structured data, enhancing tracking capabilities and improving operations' auditability and consistency.

The Vision Behind Agentic VoIP

Lee An Schommer, Billtrust's Chief Product Officer, emphasized that “Agentic VoIP represents the next step in our evolution from workflow automation to intelligent engagement.” This reflects Billtrust's commitment to fostering meaningful interactions while ensuring compliance and personalization — critical success factors in the collections arena.

The innovation is part of a broader trend at Billtrust toward AI-enhanced solutions, a strategic path that began with developments such as Agentic Email and Agentic Procedures introduced in 2025. Collectively, these advancements showcase the company's dedication to helping finance leaders accelerate cash flow, control operational costs, and elevate customer satisfaction levels.

Conclusion

Billtrust's Agentic VoIP integration into its collections workflow offers a smart solution tailored to modern business needs, providing finance teams with the tools necessary to thrive. By maximizing efficiency and transforming collections calls into strategic assets, Billtrust continues to set industry benchmarks in B2B accounts receivable solutions.

As the landscape of finance and AR evolves, tools like Agentic VoIP represent the future of collection processes, blending technology with human oversight for better outcomes. Organizations ready to adapt and embrace these innovative solutions will likely enjoy significant advantages in their operational strategies.