iBase-t Welcomes Aerospace Expert Chris Morris as New Vice President of Professional Services

iBase-t Welcomes Chris Morris

In a significant move, iBase-t, a leader in cloud software for the Aerospace and Defense sectors, has appointed Chris Morris as its new Vice President of Professional Services. This strategic appointment aims to strengthen the company's commitment to delivering tailored solutions and enhancing customer satisfaction in a rapidly evolving industry.

A Veteran in the Industry

Chris Morris brings over three decades of rich experience in professional services and customer success to his new role. His robust background includes substantial expertise in enterprise software sales and strategic planning. At iBase-t, Morris will take charge of a global team dedicated to addressing the distinct challenges faced by clients in Aerospace and Defense.

Morris expresses enthusiasm about his role, stating, "With such a strong focus on customer success and digital transformation, I look forward to collaborating with the talented team at iBase-t to deliver exceptional value and outcomes for our clients." His proactive approach promises to align customer objectives with the company's value drivers, thus ensuring a seamless integration of services from implementation through ongoing support.

Driving Customer Solutions

A main focus of Morris’s work will involve fostering strong relationships with stakeholders. By effectively managing these relationships, he aims to ensure that the solutions provided by iBase-t meet the specific needs of clients, which include major players in the Aerospace and Defense industries.

Under his leadership, the Professional Services team is expected to work closely with product management and sales teams, tailoring offerings that drive long-term success for customers, many of whom are leading manufacturers in the sector.

A Proven Track Record

Before joining iBase-t, Morris held leadership positions at aPriori Technologies, where he served as Chief Customer Officer. In this capacity, he directed a global post-sales organization that significantly boosted retention rates and customer value outcomes. His prior experience at PTC included roles like Vice President of Professional Services, where he led America's SaaS service client management team, generating $40 million annually in service bookings.

Morris also pioneered customer experience programs that tangibly enhanced annual recurring revenue and reduced churn rates. Such achievements highlight his capability to drive measurable success across various software services.

Educational Background

Chris Morris holds a Master of Engineering in Mechanical Engineering from the University of Florida and a Bachelor of Science in Mechanical Engineering from the University of Rhode Island. His academic credentials complement a career that began with technical roles at Pratt & Whitney, where he contributed to significant aerospace projects such as the F119 and F100 jet engines.

iBase-t's Mission

iBase-t continues to be recognized as a premier provider of cloud software solutions tailored to the Aerospace and Defense industry. The company's flagship Solumina Manufacturing Operations Platform serves as a comprehensive digital ecosystem aimed at enhancing operational performance while driving innovation. Clients include prominent names such as Lockheed Martin, Northrop Grumman, and Rolls Royce.

Naveen Poonian, President and CEO of iBase-t, stated, "We are thrilled to welcome Chris to the leadership team at iBase-t. Our clients expect the very best in customer experience, and we are fully invested in delivering on that promise. Chris brings invaluable knowledge to help ensure our customers’ expectations are exceeded throughout their digital transformation journey."

Conclusion

The appointment of Chris Morris marks a pivotal moment for iBase-t as it continues to enhance its leadership team with industry veterans committed to delivering exceptional customer service. With Morris at the helm of Professional Services, iBase-t is well-poised to meet the complex demands of the Aerospace and Defense sectors, ensuring that their clients thrive in an ever-changing digital landscape.