#Insurance Technology #Claims Solutions #Duck Creek

Duck Creek Achieves Third XCelent Award from Celent

Duck Creek Technologies has made headlines again by winning its third consecutive XCelent Award in Celent's latest report focused on claims system vendors in North America. This prestigious recognition puts Duck Creek at the forefront of claims management solutions, adequately demonstrating the innovative technology and extensive functionality that the company has to offer.

In the recently released 2026 Claims Systems Vendors Report, Duck Creek earned multiple noteworthy accolades, including a Luminary rating for its Technical Capabilities Matrix—an honor reserved for the top performers in the insurance tech industry. Jose Lazares, the Chief Product Officer at Duck Creek, expressed that the recognition affirms their strategic direction, particularly in embedding AI into the claims workflow design.

The innovations within Duck Creek Claims are focused on enhancing the user experience for claims adjusters while maintaining operational efficiency for carrier companies. Namely, Duck Creek has developed Agentic FNOL (First Notice of Loss), which leverages AI to streamline the initial claims intake process across both personal and commercial insurance lines. By utilizing a conversational and multi-channel approach to capture loss details, this capability not only enriches and validates information but also significantly reduces manual efforts associated with claims processing.

One standout feature of Duck Creek's platform is its AI-powered summarization capability, built on the Mistral Small 3.1 LLM. This feature allows adjusters to quickly access necessary claim insights via a simple