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Revolutionizing Emergency Support with Lorikeet Voice 2.0

In a landmark move, Lorikeet has officially launched Lorikeet Voice 2.0, its advanced conversational AI platform, which has quickly proven invaluable during recent emergencies. This innovative technology has effectively provided support to over 300,000 families affected by the SNAP emergency, a vital necessity in such dire circumstances. With its real-time problem resolution capabilities, Voice 2.0 is setting a new standard in customer support solutions.

The Need for a New Solution

During times of crisis, effective communication and support systems become critically important. Traditional customer service methods often falter under the high demand for assistance, leading to long wait times and frustration for customers. Recognizing this challenge, Lorikeet’s team developed Voice 2.0 to address the pressing needs of families relying on emergency financial aid.

A Weekend Launch for Immediate Impact

In collaboration with GiveCard, Lorikeet swiftly deployed this AI technology over a single weekend, just in time to assist families needing urgent help in accessing their benefits. The results were immediate and significant, showcasing the power of advanced conversational AI in real-world scenarios.

Key Features of Lorikeet Voice 2.0

Lorikeet Voice 2.0 stands out not only for its efficiency but also for its ability to handle complex queries without needing human intervention. This AI solution includes a myriad of sophisticated features designed to enhance customer experience:

• - Active Intelligence: This functionality allows Voice 2.0 to recall a customer’s history and context, streamlining interaction and minimizing repetitive dialogue.
• - Multi-Agent Coordination: While one virtual agent communicates with the customer, others handle verification and various tasks in the background, ensuring seamless problem resolution.
• - Rounding Moving Support: As customers switch between devices or channels, support remains continuous and unbroken, preserving the context of the conversation.
• - Adaptive Communication: Voice 2.0 can modify its tone and responses according to the customer’s emotions, building trust and ensuring meaningful engagement.
• - Smart Escalation: Understanding when human intervention is needed, Voice 2.0 escalates issues while retaining all relevant context, eliminating the frustration of having to repeat information.

Real Results in Action

The launch of Voice 2.0 proved exceptionally beneficial during a period of unprecedented demand for assistance. With over 60,000 calls answered, Voice 2.0 facilitated 24/7 support for inquiries regarding program eligibility, fund access, and troubleshooting issues. This end-to-end problem resolution was crucial during a time when families needed guidance and clarity more than ever.

Feedback from GiveCard

The impact of Lorikeet's solution did not go unnoticed. Sofia Pedro, Head of Product at GiveCard, remarked on the system's vital role, stating that the support provided by Lorikeet voice agents was essential in managing callers’ needs efficiently during such stressful times. Families were able to receive critical resources and peace of mind through a process that was clear and supportive, thanks to the capabilities of Voice 2.0.

Looking Ahead: Lorikeet's Future Plans

As Lorikeet continues its mission to revolutionize customer support globally, the company is expanding its multi-agent platform to various industries, including banking, healthcare, and insurance—sectors where customer experience is paramount. By focusing on enabling actions instead of merely answering questions, Lorikeet aims to fill the gaps present in traditional support infrastructures, paving the way for a more responsive and effective customer service landscape.

In conclusion, the launch of Lorikeet Voice 2.0 marks a significant step forward in the realm of customer support, particularly in emergencies where efficient communication can make all the difference. As it continues to assist families in need, Lorikeet stands at the forefront of innovation, redefining how technology can support rather than replace human interaction. To learn more about how Lorikeet is transforming the customer experience, visit lorikeetcx.ai.

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