#United States #Alkami Technology #MANTL #Dubuque #Dupaco Credit Union

Dupaco Community Credit Union's Remarkable Growth

In a bold stride towards digital innovation, Dupaco Community Credit Union, based in Iowa, has recently announced a stunning accomplishment: a 300% increase in new retail member accounts opened online. This leap in growth has been significantly propelled by MANTL, a leading provider of account opening technology, as well as Alkami Technology, Inc., a prominent name in the digital sales and service platform realm for financial institutions in the U.S.

Turning Challenges into Opportunities

The financial services industry has witnessed a rapid evolution, particularly with the rise of digital-first banks and fintechs. In this competitive landscape, Dupaco has clearly demonstrated that credit unions can not only survive but lead by embracing innovation. The credit union didn't just meet its growth target for 2025; it exceeded it by more than double by the end of the third quarter of the preceding year. Most notably, a significant portion of their new deposits originated from the fintech sector, highlighting the effectiveness of their strategies in winning over customers in a digital age.

Tami Brandenburg, Dupaco's Vice President of Member Service, acknowledged the swift changes in member expectations and emphasized the importance of adapting to these new realities. "To attract younger members and stay relevant, we have to meet people where they are – they're embracing digital banking experiences and convenience," she noted. This shift in focus towards a digital-first approach has paved the way for Dupaco's remarkable achievements.

A Unified Approach to Account Opening

One of the standout aspects of Dupaco's strategy is their implementation of a unified omnichannel account opening system. Through their partnership with MANTL, Dupaco has redefined how accounts are opened by providing a seamless experience for both retail and business account types—whether in-branch, online, or in the field. This transition from a fragmented onboarding process, which relied on multiple screens and disconnected systems, to a single platform has significantly streamlined operations. With the new process, Dupaco supports a variety of accounts, including IRAs, specialty accounts, and safe deposit boxes, all from a unified source.

Brandenburg highlighted the efficiency gains from this partnership by stating, "This partnership has fueled growth across every channel and delivered institution-wide operational efficiency, empowering our teams to focus more on serving members and less on managing expensive manual processes." With over 4,194 staff hours saved that were previously consumed by manual account handling, Dupaco can now direct their efforts toward enhancing member experiences.

The Future of Financial Services

As Dupaco continues to innovate, they are reimagining the traditional branch experience. Their goal is to turn branches into fast, digital, and consultative environments that not only meet but exceed member expectations. Dan Milgrom, Vice President and Chief Customer Officer of Solutions Group at Alkami, emphasized the impact of Dupaco's initiatives in transforming the customer journey, stating, "They've unlocked extraordinary efficiency while delivering the modern, member-first experience today's consumers expect."

The collaboration with MANTL not only addresses current member needs but also positions Dupaco favorably among competitors in the evolving financial landscape. With new approaches to account opening and a focus on digital transformation, Dupaco Community Credit Union stands as a shining example of how traditional banking institutions can thrive in a digital-first world.

Conclusion

The remarkable growth that Dupaco Community Credit Union has experienced serves as a case study in the benefits of embracing technology such as MANTL's solutions. With their commitment to delivering a seamless member experience and saving resources through streamlined processes, Dupaco showcases the future of banking—one in which credit unions can compete on equal footing with modern fintech companies. As they continue this exciting journey, Dupaco will undoubtedly inspire other financial institutions looking to thrive in the digital age.