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TMJ's Recognition in the 2025 CXM Vendor Assessment

Secom Group's TMJ, a company based in Shinjuku, Tokyo, has achieved significant recognition in the 2025 Customer Experience Management (CXM) Services PEAK Matrix® Assessment conducted by Everest Group. The report, released in September 2025, has positioned TMJ among the 'Major Contenders' in the Asia-Pacific region, showcasing its continuous improvement and solid presence in the CXM services sector.

Understanding the Assessment Criteria

The Everest Group's research involves evaluating 33 CXM service vendors, including those specializing in contact center outsourcing in the Asia-Pacific region. The assessment is based on a meticulous RFI process, interactions with key CXM service providers, reference checks from clients, and ongoing analysis of the CXM services market. Each vendor is positioned on a matrix chart using two evaluation axes: Market Impact and Vision and Capability.

TMJ has notably improved its rating in the 'Vision and Capability' category this year, underscoring its innovative approach and commitment to enhancing client experience. This growth is crucial as businesses increasingly seek partners who can deliver exceptional customer engagement strategies.

TMJ's Commitment to Next-Gen Solutions

TMJ is not resting on its laurels. The company is vigorously promoting the concept of the 'next-generation contact center,' which incorporates cutting-edge technologies, including the use of Generative AI. The company is dedicated to maximizing the customer experience value for its clients, providing tailored know-how and solutions, and accelerating the optimal localization of client businesses for successful global expansion.

As a trusted partner, TMJ strives to support client growth through its robust service offerings, helping businesses navigate the complexities of customer experience management.

About TMJ

Established in 1992 as a spin-off from the in-house call center of Fukutake Shoten (now Benesse Corporation), TMJ offers a wide array of services, including the design and operation of call centers, research and analysis, staffing solutions, and training. After becoming a wholly-owned subsidiary of Secom Co., Ltd. in 2017, TMJ leverages the enhanced security and robust network of the Secom Group to further support client success. The company is renowned for its original approach to membership-based services, which has been developed over decades of experience in production and quality management.

For more information about TMJ and its services, visit TMJ's Official Website.

About Everest Group

Everest Group is a global research organization that provides insights to empower executives in making informed decisions. The PEAK Matrix® assessment helps organizations select among global service providers and market segments by offering critical analysis and insights. Furthermore, service providers can use the PEAK Matrix® to benchmark their offerings against industry peers. For more details, visit Everest Group's Website.