boost.ai and Ciklum Join Forces to Enhance Conversational AI Solutions for Enterprises
boost.ai and Ciklum Join Forces for Enhanced AI Solutions
In a significant move within the realm of technology and enterprise, boost.ai, a premier conversational AI platform, has announced a strategic partnership with Ciklum, a distinguished global experience engineering firm based in London. This collaboration represents a fusion of profound engineering expertise from Ciklum with boost.ai's cutting-edge AI solutions aimed at transforming how enterprises engage with their clients through intelligent virtual interactions.
The journey of conversational AI has progressed from a mere support tool to a pivotal business enabler. It now drives customer engagement, enhances operational efficiency, and provides real-time insights. Gourav Datta, the Global Head of Automation and AI at Ciklum, articulates this shift: "The transformation of AI has reached a level where it's integral to business strategy. Our collaboration with boost.ai helps speed up this evolution. By merging boost.ai’s robust platform with Ciklum's engineering prowess, we are enabling organizations to deploy secure, compliant, and highly effective virtual agents faster and with greater impact. We're helping our clients leverage everyday conversations to achieve tangible business results."
The partnership emphasizes a critical need in today’s regulated markets for AI solutions that prioritize control, security, and ease of implementation. With boost.ai's platform, businesses can seamlessly orchestrate between traditional natural language understanding (NLU) models and advanced large language models (LLMs), thereby retaining complete governance over customer journeys. This agility allows organizations to realize solutions in days or weeks rather than the traditional timelines of months or years.
Boost.ai’s technology has gained the trust of a wide spectrum of financial institutions, including banks, credit unions, and insurance companies, managing thousands of intents with the precision and security that are paramount in these industries. As Adam Fenwick, SVP of Global Alliances at boost.ai, points out, “The demand for trustworthy AI solutions that cater to modern enterprises is growing rapidly. Ciklum's dedication to delivering comprehensive customer outcomes makes them an ideal partner as we strive to enhance customer journeys globally.”
The collaboration not only strengthens boost.ai's presence in significant regions like the UK and the US but also serves as a strategic leap for Ciklum in scaling its AI capabilities. This partnership underscores Ciklum's commitment to addressing complex problems through an experience-led approach in digital solutions.
Both companies are poised to reshape the customer service landscape with their combined expertise, providing enterprises with the tools necessary for innovative engagement with their clients. As a testament to this collaboration, attendees can look forward to Ciklum's involvement in BoostCamp 2025, where insights on driving scalable AI solutions will be shared.
About Ciklum
Ciklum is renowned for being a global Experience Engineering firm employing over 4,000 engineers and specialized consultants around the world. With a focus on merging product engineering, exceptional customer experiences, and AI technology, Ciklum has been a partner to numerous ambitious enterprises in crafting impactful digital solutions for over two decades.
About boost.ai
Boost.ai specializes in offering a leading conversational AI platform that caters to industries requiring security, transparency, and scalability. By integrating natural language understanding with large language models, boost.ai empowers businesses to create intelligent and responsive virtual agents, thereby facilitating a quicker adoption of AI in trustworthy environments.
This alliance between boost.ai and Ciklum marks a significant step forward in making advanced conversational AI accessible and efficient for enterprises that are eager to evolve and engage with their customers meaningfully.