CBASE360° Revolutionizes Management Training at Taiho Engineering
Transforming Management Training with CBASE360°
In an era where feedback and dialogue are crucial for organizational development, CBASE, a cloud service based in Shinjuku, Tokyo, Japan, is paving the way with its innovative 360-degree feedback system, CBASE360°. Their mission is to update the identities of individuals, organizations, and society through constructive feedback and open dialogue. Recently, CBASE published a compelling case study showcasing how Taiho Engineering Co., Ltd. effectively employs CBASE360° to enhance the development of its managerial staff and invigorate its organizational culture.
About Taiho Engineering Co., Ltd.
Taiho Engineering is a prominent player in automotive parts manufacturing, specializing in tribology—the science of friction, wear, and lubrication. They are dedicated to the development and production of high-precision components essential for automotive engines and electrification products. However, Taiho Engineering identified stagnation in their management training, which primarily relied on on-the-job training (OJT). In response, they initiated a plan to reconstruct their leadership training by incorporating 360-degree feedback, enhancing management perspectives and creating a shared language in their workplace.
The Need for Change: Evolution of Management Training
Since around 2019, Taiho Engineering had been focusing on OJT-centric training. As years passed without significant updates to the curriculum or organizational culture, they recognized a pressing need for transformation. The atmosphere in the company revealed that supervisors were struggling to support the growth of their subordinates and that communication breakdowns were common. Recognizing that existing management practices mainly involved providing directives and solutions, Taiho Engineering shifted toward a coaching approach that encourages extracting answers from employees and understanding their emotional narratives.
To break the cycle of stagnation, the company introduced 360-degree feedback as a revitalizing measure. The goal was to empower management to oversee three key aspects—people, systems, and culture—effectively nurturing a robust work environment that aligns with both departmental and corporate objectives.
Impact of 360-Degree Feedback: A Common Language Emerges
The implementation of CBASE360° has led to significant transformations within Taiho Engineering. Post-implementation, the organization began using 360-degree feedback as a shared reference, enabling substantive discussions across different departments. Previously, communication hurdles made it difficult to address challenges directly. However, with consensus on specific questions and benchmarks, the clarity of issues improved considerably, leading to increased agreement on necessary changes.
One intriguing aspect noted during the feedback process was that it not only validated the managers' existing suspicions about their strengths and weaknesses but also illuminated previously unrecognized areas for improvement. The unique contribution of external perspectives has fostered a sense of acknowledgment and comprehension regarding both positive and negative feedback. This thoughtful reflection and objective self-assessment catalyzed a vital mental shift among management.
Furthermore, leaders expressed gratitude for having their strengths and challenges articulated clearly, which became the first step toward meaningful behavioral change. As they realized the significance of ongoing personal development, the HR department felt a remarkable sense of accomplishment in witnessing this evolution.
Future Directions: Utilizing Insights for Continuous Improvement
Looking ahead, Taiho Engineering plans to enhance its feedback follow-up processes based on the actions derived from CBASE360°. They are exploring how to leverage the platform's capability for creating talent maps to visualize workforce demographics and align them with corporate strategies. Additionally, they are keen on integrating harassment analysis to identify and educate areas at risk of workplace misconduct, proactively improving the work environment.
CBASE remains committed to supporting Taiho Engineering in harnessing the power of CBASE360° to stimulate ongoing management development and organizational vitality.
For further insights on this transformative journey, read the complete interview: CBASE Case Study
If your organization is looking to revamp its management training or quantify psychological safety within teams, do not hesitate to reach out to CBASE for tailored solutions.
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