UST Partners with Halo to Enhance Global Enterprise Service Management Availability
In a significant development within the realm of enterprise service management, UST, a preeminent company specializing in AI-centered technology transformations, has announced a strategic partnership with Halo, a global player in the provision of enterprise service management (ESM) software. This collaboration is designed to broaden the reach of Halo’s innovative platform to UST’s extensive clientele across various industries and regions.
UST has established itself as a formidable force in the digital services landscape, boasting more than 30,000 employees dispersed across over 30 countries. The company's expertise encompasses a full spectrum of digital services, from strategy formulation and design to engineering and ongoing operational support. The partnership with Halo is expected to marry these strengths with Halo's enterprise-grade ESM technology, thereby offering organizations an effective path toward digitizing their service management processes.
Halo's platform is notable for its versatility, supporting a wide variety of use cases, including IT service management (ITSM), HR functions, customer service, and more, making it applicable across numerous sectors. The underlying technology is bolstered by over 250 native integrations, allowing it to seamlessly connect with existing tools utilized by businesses today. This functionality can significantly accelerate the implementation process for organizations aiming to enhance their service delivery capabilities.
Adam Godfrey, Executive Vice President of Field Operations at Halo, expressed enthusiasm regarding the partnership, emphasizing its potential to unlock a new realm of service management capabilities for more organizations around the globe. He highlighted that UST’s breadth of technology and consultancy expertise would facilitate a more streamlined customer experience, enabling businesses to realize the benefits of modern service management solutions without extensive delays.
Praveen Prabhakaran, Chief Operating Officer of UST, underscored the significance of this collaboration in reaffirming UST's intention to deliver long-term value to its clients. He pointed out that the partnership is aligned with UST's mission of transforming lives and providing scalable solutions that yield substantial returns on investment.
Kailash Attal, UST's Chief Solutions Officer, elaborated on the potential impact on clients, noting that the partnership with Halo will enhance the company’s ability to offer an expansive array of solutions, thereby fostering faster innovation and improved performance indicators for its customers. He contended that combining UST's extensive expertise with Halo’s platform will empower organizations to remain competitive in an ever-evolving market landscape.
This partnership is expected to serve businesses striving to manage the complexities of digital transformation projects effectively. The combination of UST's advisory services, integration expertise, and Halo's robust software solutions can significantly mitigate the risks and timeframes commonly associated with such implementations.
About Halo
Halo is a privately-owned Software as a Service (SaaS) firm dedicated to enhancing enterprise service management. The company’s focus centers on enhancing service delivery through a contemporary platform and a dedication to partnerships.
About UST
Founded in 1999, UST has worked closely with leading global enterprises to instigate transformative change through technology. The company prides itself on delivering tailored digital solutions powered by AI and driven by human innovation. UST’s commitment to operational excellence positions it as a key partner in modern digital transformations, designed to positively impact communities worldwide.
In conclusion, the partnership between UST and Halo is poised to reshape the service management landscape. By leveraging the extensive resources and expertise of both organizations, clients can look forward to transformative solutions tailored to their unique needs, thereby facilitating a smoother journey toward digital excellence.
UST has established itself as a formidable force in the digital services landscape, boasting more than 30,000 employees dispersed across over 30 countries. The company's expertise encompasses a full spectrum of digital services, from strategy formulation and design to engineering and ongoing operational support. The partnership with Halo is expected to marry these strengths with Halo's enterprise-grade ESM technology, thereby offering organizations an effective path toward digitizing their service management processes.
Halo's platform is notable for its versatility, supporting a wide variety of use cases, including IT service management (ITSM), HR functions, customer service, and more, making it applicable across numerous sectors. The underlying technology is bolstered by over 250 native integrations, allowing it to seamlessly connect with existing tools utilized by businesses today. This functionality can significantly accelerate the implementation process for organizations aiming to enhance their service delivery capabilities.
Adam Godfrey, Executive Vice President of Field Operations at Halo, expressed enthusiasm regarding the partnership, emphasizing its potential to unlock a new realm of service management capabilities for more organizations around the globe. He highlighted that UST’s breadth of technology and consultancy expertise would facilitate a more streamlined customer experience, enabling businesses to realize the benefits of modern service management solutions without extensive delays.
Praveen Prabhakaran, Chief Operating Officer of UST, underscored the significance of this collaboration in reaffirming UST's intention to deliver long-term value to its clients. He pointed out that the partnership is aligned with UST's mission of transforming lives and providing scalable solutions that yield substantial returns on investment.
Kailash Attal, UST's Chief Solutions Officer, elaborated on the potential impact on clients, noting that the partnership with Halo will enhance the company’s ability to offer an expansive array of solutions, thereby fostering faster innovation and improved performance indicators for its customers. He contended that combining UST's extensive expertise with Halo’s platform will empower organizations to remain competitive in an ever-evolving market landscape.
This partnership is expected to serve businesses striving to manage the complexities of digital transformation projects effectively. The combination of UST's advisory services, integration expertise, and Halo's robust software solutions can significantly mitigate the risks and timeframes commonly associated with such implementations.
About Halo
Halo is a privately-owned Software as a Service (SaaS) firm dedicated to enhancing enterprise service management. The company’s focus centers on enhancing service delivery through a contemporary platform and a dedication to partnerships.
About UST
Founded in 1999, UST has worked closely with leading global enterprises to instigate transformative change through technology. The company prides itself on delivering tailored digital solutions powered by AI and driven by human innovation. UST’s commitment to operational excellence positions it as a key partner in modern digital transformations, designed to positively impact communities worldwide.
In conclusion, the partnership between UST and Halo is poised to reshape the service management landscape. By leveraging the extensive resources and expertise of both organizations, clients can look forward to transformative solutions tailored to their unique needs, thereby facilitating a smoother journey toward digital excellence.
Topics Business Technology）
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