Genpact Achieves Leadership in Trust and Safety Services for the Fifth Year in a Row

Genpact's Continued Leadership in Trust and Safety Services

Genpact, a leading global firm specializing in advanced technology services, has once again been acknowledged as a leader in Trust and Safety (T&S) Services by Everest Group in its 2025 PEAK Matrix® Assessment. This marks the fifth consecutive year that Genpact has secured this prestigious title, underscoring its consistent dedication to providing top-tier trust and safety solutions across various industries.

In a world where online safety and regulatory compliance are increasingly paramount, Genpact's standing as a leader in Trust and Safety services is a testament to its innovative strategies and comprehensive offerings. According to Anil Nanduru, Global Business Leader for High Tech and Manufacturing, and Consumer and Healthcare at Genpact, “Today, trust and safety is no longer just an operational imperative; it's a core component of Genpact's advanced technology solutions portfolio.” This statement reflects Genpact's commitment to transitioning clients from reactive approaches to proactive risk management strategies.

The 2025 PEAK Matrix® highlighted Genpact's specific strengths in key areas crucial for modern businesses:

AI Development and Safety

Genpact is at the forefront of embedding resilience into artificial intelligence systems. They focus on mitigating risks posed by adversarial attacks and generative AI, ensuring that AI technologies are used responsibly and ethically.

Platform Safety

Enhancing the integrity of digital platforms is another area where Genpact excels. They provide real-time threat detection and enforce policies that reinforce platform safety, reflecting their strategic approach towards creating secure online environments.

Global Tech Compliance

In an increasingly regulated world, the importance of compliance cannot be overstated. Genpact delivers regulatory consulting and operational controls that assist businesses in managing compliance risks effectively across diverse global markets.

As Abhijnan Dasgupta, Practice Director at Everest Group, notes, “Genpact offers end-to-end trust and safety services to buyers from major industry verticals.” Their support extends to trust and safety benchmarking, transparency reporting, and comprehensive regulatory risk assessment.

Everest Group's PEAK Matrix® assessment evaluated 28 service providers, focusing on their service scope, innovation, proprietary solutions, and impact documented through client engagements. The consistent investment made by Genpact in tools and technology related to trust and safety has significantly reinforced its industry position. This includes initiatives such as enhancing AI safety capabilities and developing Gen AI-based agent assist tools that transform internal operations.

In addition to internal enhancements, Genpact has established a robust partnership ecosystem, collaborating with various providers for trust and safety, risk intelligence, and analytics. These strategic alliances further bolster Genpact's ability to cater to the evolving needs of their clients, ensuring that they have the best technology-based solutions at their disposal.

Overall, Genpact’s recognition as a leader in Trust and Safety services not only highlights their impressive track record but also illustrates their forward-thinking approach to technology and compliance in a rapidly changing digital landscape. Clients looking for a partner that excels in ensuring platform safety and compliance will find Genpact to be an invaluable ally in today’s complex environment. To find out more about Genpact's extensive offerings in Trust and Safety services, visit their official website.

In conclusion, as digital interactions grow, the emphasis on safety and compliance will likely intensify. Genpact is well-prepared to meet these challenges head-on, ensuring that their clients not only navigate the regulatory landscape but also thrive within it, further establishing their reputation as a trusted leader in the Trust and Safety domain.