Edelweiss Implements Take-Eats Reservation System for Their Brands

Edelweiss Enhances Customer Experience with Take-Eats

Edelweiss Co., Ltd., the company behind popular confectionery brands Antenor and Wittamer, has recently adopted the takeout reservation and management system known as Take-Eats. This new system is set to revolutionize the way customers interact with the brand by streamlining the order process and improving overall efficiency.

Background of the Implementation

Previously, Edelweiss relied on phone and in-store orders for reservations, which often resulted in increased pressure on their staff and longer wait times for customers at the stores. This challenge prompted the company to seek out a solution that would allow for more efficient reservation management. After evaluating various options, the Take-Eats system was chosen due to its extensive track record in the confectionery industry and its ability to optimize takeout reservations.

By utilizing Take-Eats, customers can now place their orders 24/7 from anywhere, providing them with greater flexibility and convenience. From the operational perspective, the transition from phone and in-store reservations to an online platform has significantly eased the workload for staff and minimized issues arising from miscommunication during orders. This dual advantage enhances the customer experience while allowing store operations to run more smoothly.

Overview of Take-Eats Online Reservation Service

Edelweiss has implemented the Take-Eats system in nine of its establishments, allowing customers to order from various locations. As of October 2025, here are some of the stores where customers can make orders:

- Antenor:

Order Site: Antenor Take-Eats
- Abeno Harukas Location
- Nara Kintetsu Location
- Matsuzakaya Nagoya Location
- Kyoto Daimaru Location
- Keihan Kuzuhamall Location

- Wittamer:

Order Site: Wittamer Take-Eats
- Abeno Harukas Kintetsu Main Location
- Kyoto Daimaru Location
- Kobe Daimaru Location
- Matsuzakaya Nagoya Location

Sample Products Available for Order

- Antenor: Strawberry Decoration Cake (15 cm) - Price: ¥4,320

A beautiful cake featuring smooth cream blended with Hokkaido cream sandwiched with fresh strawberries in a gentle sponge cake, perfect for gifting.

- Wittamer: Chocolate Samba Cake (15 cm) - Price: ¥4,860

An impressive cake featuring a glossy ganache with a striking contrast of white chocolate designs utilizing liqueur.

What is Take-Eats?

Take-Eats is a specialized order acceptance and management system tailored for takeout in food retail and restaurants, utilized by over 2,800 establishments across Japan. With the rise of gatherings and home parties post COVID-19, the demand for a smoother purchasing experience has become essential. The Take-Eats system provides a customized ordering site for stores selling bentos and sweets, enabling them to start accepting online reservations and payments on the same day, enhancing efficiency and customer satisfaction.

For more details, visit the Take-Eats website.

By addressing inefficiencies in order-taking and minimizing errors due to miscommunication, Take-Eats promotes digital transformation in retail operations. Customers benefit from the ability to order via their smartphones at any time, ensuring a hassle-free purchasing experience devoid of long wait times.

As of September 2025, Take-Eats has facilitated over 900,000 orders, showcasing its significant impact in modernizing the food service industry.

About Lamp Co., Ltd.

Founded in 2017 with a mission to empower local communities through digital innovation, Lamp Co., Ltd. has supported over 150 businesses in web marketing efforts. In 2020, amidst the pandemic, they sought to contribute to the region through the release of Take-Eats.