Mercantile Bank Partners with Jack Henry to Drive Innovation and Growth Strategies

On September 15, 2025, Jack Henry™ (Nasdaq: JKHY) announced a pivotal collaboration with Mercantile Bank, recognized as Michigan's largest community bank. This partnership is aimed at evolving the bank's technology infrastructure and streamlining operations to bolster its long-term growth strategy. Founded in 1997, Mercantile Bank has earned its stature as a prominent full-service financial institution, boasting nearly 50 locations across the state and assets exceeding $6 billion.

As a bank that caters to a diverse clientele, including commercial, consumer, municipal, nonprofit, and agricultural sectors, Mercantile has a strong commitment to service and community. Scott Setlock, Chief Operating Officer at Mercantile Bank, emphasized the rigorous selection process that culminated in choosing Jack Henry as their technology partner. After a comprehensive evaluation involving over 60 stakeholders and lasting two years, the decision was clear. Setlock noted, "Their open, scalable technology and culture are the perfect fit for our ambitious growth plans."

Jack Henry's core processing platform is particularly appealing for its configurability, which supports the bank's goal of enhancing operational efficiency and automating manual processes. This is essential for ensuring a seamless banking experience for both the businesses and consumers that Mercantile serves. The implementation of Jack Henry's Enterprise Workflow solution will further aid in increasing the bank's performance in terms of efficiency and accuracy.

The partnership highlights mutual values between Mercantile and Jack Henry. Setlock stated, "Jack Henry's approach reflects the way we engage with our clients. We share deep Midwestern values and a mission-driven mindset that align closely with our goals." This sentiment was echoed by Jonathan Baltzell, the President of Bank Solutions at Jack Henry, who expressed confidence that this partnership is key to helping Mercantile Bank leverage modern technology to foster financial health within local communities.

Mercantile Bank continues to extend its reach in Michigan, particularly in key markets such as Detroit and Eastern Michigan. With their commitment to community banking and personalized service, they aim not just to grow, but also to deepen relationships in existing markets. Their strategy includes not only organic expansion but also pursuing strategic acquisitions that align with their mission.

As the banking landscape continues to evolve with new technologies and consumer expectations, this collaboration underscores the importance of adapting to meet those changes. Jack Henry brings nearly 50 years of experience in providing innovative solutions to financial institutions, catering to over 7,400 clients. This wealth of knowledge will bolster Mercantile's strategy to stand out in a competitive market.

Both organizations are set to enhance their offerings significantly, ensuring that banking in Michigan remains customer-centric and efficient. Their collaboration not only signifies an important advancement for Mercantile Bank’s operational capabilities but also sets a precedent for community banks nationwide, showcasing how technology and traditional banking methods can seamlessly blend to benefit customers.

In conclusion, this partnership marks a significant step towards driving growth and innovation at Mercantile Bank, reflecting their commitment to serving the community in a robust and modern banking environment. As they embark on this journey, the evolving relationship with Jack Henry is poised to further enhance their capabilities and strengthen customer trust and loyalty.

For more information on Jack Henry and their solutions, visit jackhenry.com. To learn more about Mercantile Bank's services, check out mercbank.com.