#Japan #Tokyo #SCSK #MitsubishiUFJ #iRolePlay

Transforming Employee Training at Mitsubishi UFJ Bank with AI

In the dynamic landscape of the financial sector, enhancing employee skills and adapting to new challenges is crucial for sustained growth. To address the pressing need for effective training methods, SCSK Corporation has partnered with Interactive Solutions to deploy the AI role-playing solution, 'iRolePlay,' at Mitsubishi UFJ Bank. This initiative aims to streamline employee training, ensuring that new hires become productive members of the team more swiftly and effectively than ever before.

The Challenges in Talent Development

Talent retention and development are fundamental for any organization's long-term success. Current trends demonstrate a significant shortage of resources dedicated to employee education. As financial institutions face increasing complexities in products and customer interactions, traditional training approaches like classroom sessions and on-the-job training (OJT) simply don’t suffice. Furthermore, the emergence of customer harassment incidents and the necessity to build resilient personnel have made talent development increasingly challenging.

Given this backdrop, SCSK realizes the urgent need for innovative training solutions that can leverage artificial intelligence to enhance both learning and performance.

Introduction of iRolePlay

The AI-powered role-playing solution, 'iRolePlay,' provides a training model that allows employees to practice skills anytime and anywhere. This tool enables employees to refine their abilities quickly, addressing the industry’s pressing demand for practical and effective learning methodologies. Through 'iRolePlay,' team members can engage in simulated scenarios to develop their operational skills, leading to faster onboarding and enhanced workplace readiness.

At Mitsubishi UFJ Bank, this AI-driven approach not only facilitates ongoing learning but also nurtures a culture of self-directed knowledge acquisition and mutual support among employees.

Tailored Learning Experience

Through self-learning modes, employees can gain foundational knowledge on financial products and undertake practice sessions at their convenience. This proves particularly beneficial for novice employees who require additional support to reach their potential quickly.

Mitsubishi UFJ Bank emphasized the importance of role-playing exercises as part of their training methodology. However, scheduling these sessions poses logistical challenges. The integration of 'iRolePlay' allows for a seamless training experience, maximizing the effects of interpersonal role-playing while also fitting into busy schedules.

Future Prospects and Expectations

Looking ahead, the plan is to gradually expand 'iRolePlay' usage to more employees, including new hires and seasoned staff, to promote a robust learning culture. By systematically archiving the expertise of top-performing employees into digital courses, SCSK anticipates reinforcing a unified talent development strategy across various branches.

Update expectations for 'iRolePlay' include enhancements focused on user interfaces (UI/UX) that promote continuous learning and the integration of behavioral economics principles to foster self-directed study practices.

Comprehensive Support from SCSK

SCSK takes pride in its role as a facilitator of profound understanding in clients’ business operations, making it an essential partner in implementing 'iRolePlay.' Leveraging extensive experience in system integration, SCSK collaborates with clients to design impactful learning scenarios that yield tangible results.

Effective learning scenario creation is pivotal in unlocking the potential benefits of 'iRolePlay.' SCSK offers ongoing consulting services post-implementation, analyzing accumulated learning data and aligning it with customer sales data to identify successful behavioral characteristics. This insight drives the development of advanced training initiatives that strengthen overall sales capabilities across the organization.

Additionally, the acquired knowledge extends beyond individual clients, allowing for a broader industry-wide dissemination of refined practices that address specific operational challenges.

Upcoming Seminar Featuring Key Stakeholders

On September 25, 2025, SCSK, Mitsubishi UFJ Bank, and Interactive Solutions will jointly host a seminar focusing on AI and well-being to foster sustainable organizational growth. This event will delve into the challenges faced in talent development, the impact of 'iRolePlay,' and perspectives on human-AI coexistence in the workplace.

Registration Details

For those interested in attending the seminar, please register at the following link: SCSK Event Registration

Conclusion

SCSK and Mitsubishi UFJ Bank are committed to working collaboratively to refine and expand 'iRolePlay' as they aim to optimize talent development processes. By harnessing the power of AI, they continue to aspire to enhance employee capabilities, paving the path for sustainable growth in an ever-evolving financial landscape.