#Japan #Osaka #Hammock Inc. #AnyForm OCR #Elecom Support

Introduction

In recent years, the demand for automation in business processes has surged, especially in companies handling vast amounts of paperwork. Elecom Support & Services Co., Ltd. (ESSC), established in 2015, ensures the optimal performance of various Elecom products while providing customer support. With headquarters in Osaka, ESSC has faced significant challenges in processing incoming orders. To address these challenges, they decided to implement the AI OCR software, AnyForm OCR, developed by Hammock Inc.

Background of AnyForm OCR Implementation

ESSC's order processing group receives between 500 to 700 fax orders daily from clients, each with unique formats. This variability created challenges for new employees, who struggled with complex input rules leading to a dependency on seasoned staff. Such a bottleneck not only affected efficiency but also put additional pressure on experienced workers. Furthermore, sorting through mixed documents required a dedicated personnel to spend eight hours each day, creating an immense workload. To alleviate these challenges, ESSC sought to not just improve data input efficiency but to standardize the sorting and input process, facilitating an environment where any employee could participate effectively.

Reasons for Choosing AnyForm OCR

Several factors influenced ESSC's decision to adopt AnyForm OCR:
1. User-Friendly Design: The software allows users to design form templates without the need for programming skills, enabling them to respond flexibly to different order formats.
2. Automatic Sorting: Its self-sorting feature automates document recognition and categorizes orders based on their format.
3. Integration with Automation Tools: The ability to pair with RPA (Robotic Process Automation) enables the creation of an entirely automated order processing workflow, eliminating the need for human intervention.

Impact of Implementation

The introduction of AnyForm OCR resulted in significant efficiency gains and a reduction in reliance on specific individuals:

• - New team members, regardless of their previous experience with manual data entry, could now seamlessly adapt to the system, thus reducing training costs.
• - The automatic sorting function reduced sorting time from eight hours to just around two hours, allowing dedicated staff to shift their focus to other tasks.
• - With OCR integration with RPA, nearly all pre- and post-input procedures were automated, significantly further reducing operational workload.

In a statement from Yuka Morita, Team Leader of the Client Response Group at ESSC, she emphasized the necessity of automation in navigating the current labor challenges. By delegating menial tasks to automatic systems, the team can concentrate on providing high-value services that machines cannot replicate. ESSC has established a Digital Transformation (DX) promotion division to ensure that they continue developing their processes efficiently and an automated scheme for ongoing progress.

About Elecom Support & Services Co., Ltd.

For more details, visit Elecom Support's Company Page, and learn how AnyForm OCR can transform your approach to order processing.

About AnyForm OCR

AnyForm OCR stands out as a robust design tool that allows easy creation of OCR layouts for varying client forms. It not only boasts high accuracy in text recognition but also provides an interface that makes it accessible for departmental users to design their own OCR forms quickly. The practical features, including master data integration and automated item calculations, empower users to generate and process data efficiently.

About Hammock Inc.

Hammock Inc., headquartered in Shinjuku, Tokyo, is dedicated to providing high-quality software solutions tailored for corporate needs. Guided by its purpose to create new experiences through technology, Hammock offers innovative features that resolve customer challenges and fulfill their demands efficiently. Through rapid and high-quality support, Hammock aims to contribute to a society where individuals flourish.
For more information, visit Hammock's Website.