#United States #Minneapolis #Customer Support #Microsoft #Boyer Associates

Boyer & Associates Earns Microsoft Designation for Customer Support

Boyer & Associates, a reputable technology solutions provider based in Minneapolis, has made waves in the tech industry this March 31, 2026, by announcing that it has secured the esteemed Support Services designation from Microsoft. This accolade is a significant recognition of the company’s commitment to delivering top-notch customer support, which was prominently highlighted during the Microsoft Ignite conference last November.

The newly introduced designation not only signifies excellence but is designed to serve as a differentiator for Microsoft partners showcasing outstanding support capabilities. Travis Hockert, Director of Client Care at Boyer, expressed pride in achieving this status, emphasizing that it validates their continued dedication to developing robust client care processes.

Significance of the Designation

Gaining this designation is particularly noteworthy for Boyer, considering it marks an expansion beyond the traditional six core Solutions Partner designations previously recognized by Microsoft under the AI Cloud Partner program. Boyer has already excelled in areas such as Business Applications and Modern Work, and this latest addition underscores their comprehensive expertise across the Microsoft ecosystem.

The approval process for this designation was extensive, requiring a rigorous evaluation of Boyer’s support methodologies. A third-party audit scrutinized various aspects such as support procedures, staff competencies, and performance metrics. Notably, the audit found that Boyer possesses a “solid support team” along with a clearly defined escalation procedure, allowing them to resolve most customer inquiries without needing to refer issues to Microsoft. This reflects both the efficiency of their processes and the high level of expertise present within their team.

High Customer Satisfaction Ratings

Boyer's commitment to delivering quality support is further evidenced by its impressive customer satisfaction statistics, boasting a 97% rating on customer-facing surveys and a stellar 4.9 Google star rating. Positive feedback from clients often highlights the responsiveness of Boyer’s support staff. Hockert elaborated on the significance of the recognition, stating that it represents a promise to their customers, ensuring that support is not only reliable but also structured and accountable.

The auditing process and the compliance it necessitated have reinforced Boyer’s pledge to providing exceptional service, ensuring that customers can rely on their support to be consistent and effective.

Enhanced Access to Microsoft Resources

Possessing the Support Services designation brings about exclusive benefits for Boyer, directly enhancing its ability to support clients. Most notably, the designation ensures that any support cases escalated to Microsoft on behalf of clients receive top priority. This translates to quicker response times and improved resolutions for more complex technical challenges.

As a certified partner, Boyer solidifies its reputation as a leader in customer support within the Microsoft partner community. This achievement not only highlights their expertise but also affirms their ability to enhance customer experiences through superior support strategies.

About Boyer & Associates

Founded over three decades ago, Boyer & Associates is recognized as a premier Microsoft partner specializing in the implementation and support of solutions such as ERP, CRM, the Power Platform, Microsoft 365, and AI technologies. Their mission is to assist customers in connecting systems, automating workflows, and scaling their operations within the Microsoft ecosystem effectively. Following their launch of a comprehensive Managed Services Support program in 2023, Boyer has continuously adapted and advanced their initiatives to better cater to their expanding client base.

For further insights into Boyer’s support services and how they can benefit clients, interested parties can visit their official website. This recent accolade serves as a testament to Boyer’s unwavering commitment to excellence and innovation in the realm of customer support.