Granicus Unveils Leadership Expansion to Enhance Government Partnerships and Innovation

Granicus Announces Leadership Expansion

Granicus, a leader in technologies and services tailored for government experiences, is taking significant steps to bolster its leadership team. On March 25, 2026, the company revealed it is adding two new market-specific General Managers dedicated to the U.S. Federal and Local Government sectors. This strategic move is part of Granicus’ commitment to facilitating better partnerships with government agencies, ensuring that leaders have the resources necessary to understand their unique challenges.

In today’s fast-paced environment where government agencies are pushed to innovate swiftly, Granicus' new General Manager (GM) model has been designed to enhance alignment with mission objectives, company offerings, and the ongoing innovation roadmap. With the introduction of these dedicated market-focused leaders, Granicus aims to bring together resources, best practices, and cross-functional teams to serve the operational needs of government agencies more effectively and efficiently.

Focus on Digital Transformation

As agencies lean into agility and the use of AI to further their missions, the new GMs will play a crucial role in this transformation. They will provide expert insights and guides that help agencies adopt and realize the value of the Government Experience Cloud (GXC), Granicus' dedicated customer experience platform for the public sector. This platform is designed to clarify value propositions, measure ROI, and share success stories from peers, thus encouraging digital transformation with confidence.

The leadership expansion serves to enhance not only Granicus’ ability to support government leaders but also to drive the efficient application of AI solutions aimed at improving constituent experiences. GMs will ensure every strategic decision and product development aligns with governmental priorities while adhering to compliance requirements.

Mark Hynes, CEO of Granicus, emphasized the importance of this initiative by stating, “At this inflection point in the modern era of tech and AI, we are investing heavily at the intersection of tech and the human experience.” This sentiment underlines Granicus' belief in the potential for modern technology and AI to produce significant, positive changes in public service outcomes through collaborative partnerships with their client community.

Introducing the New General Managers

John Boerstler - General Manager of U.S. Federal Government

John brings over 20 years of experience in technology and user experience, having served as the Chief Experience Officer at the U.S. Department of Veterans Affairs. His background includes leading enterprise strategies that successfully enrolled millions into vital benefits, particularly in healthcare. Beyond this, John's leadership has spanned roles in private sectors and nonprofits, giving him a comprehensive perspective on both governmental and technological landscapes.

Stu MacFarlane - General Manager of U.S. Local Government

With more than 30 years in leadership roles in technology and digital services, Stu has a proven track record of driving transformation in regulated sectors. Before joining Granicus, he was the President of TransForce, leading significant digital initiatives and building partnerships with military organizations. His prior experience in the health sector as Chief Marketing Officer for WebMD has honed his skills in digital engagement and growth strategies, solidifying his readiness to impact local government positively.

Conclusion

This leadership expansion marks a pivotal moment in Granicus’ development. By investing in specialized leadership roles, the company is positioning itself to become a more effective collaborator with U.S. government agencies. Through a stronger focus on innovation, AI application, and efficient operations, Granicus strives to ensure that government leaders can achieve their missions where it matters most, thereby improving public service outcomes and citizen engagement. For more details about Granicus and its initiatives, visit Granicus.com.