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Iris Powered by Generali: A Leader in Cybersecurity and Customer Service

In a significant achievement, Iris® Powered by Generali has been honored with two silver American Business Awards for 2026, recognizing its excellence in customer service and commitment to cyber protection. These awards underscore Iris's ongoing dedication to superior customer support, which is critical in today's digital landscape where identity theft and cyber threats are increasingly prevalent.

The awards were announced on May 19, 2026, and highlight Iris's innovative approach to providing identity and cyber protection solutions. Under the leadership of CEO Paige Schaffer, the company has made strides in ensuring that clients receive round-the-clock support. Schaffer noted, "Iris has been highly focused on providing great customer service that meets consumers where they are, allowing them to leverage our services and products in the way they want to."

Iris's recognition comes at a time when threats to personal data security are rampant. According to Iris's second annual Identity and Cybersecurity Concerns (ICC) Survey, most consumers spend a day or longer resolving issues related to fraud. Alarmingly, approximately 22% of those surveyed reported having no access to protective solutions, signaling a growing gap in the availability of crucial cybersecurity resources.

The survey further revealed that nearly three-quarters of Americans encountered scams in the previous year, reinforcing the urgent need for effective protection strategies. Iris is committed to addressing these challenges by offering a comprehensive suite of cybersecurity services that ensures both prevention and quick resolution of identity theft cases. Sidick Traore, Vice President of Global Service Delivery, emphasized the importance of customer service during resolution processes, stating, "The customer service provided during the resolution process is just as important as the protection services themselves."

A testament to its effectiveness, Iris has developed products used by multiple Fortune 100 companies. Among its recent offerings is the Private Data Removal tool, designed to help users reduce fraud exposure by eliminating personal information from online databases. This tool complements Iris's existing features, which include identity monitoring, alerts, credit checks, and home title protection.

Owned by the renowned Generali, a 190-year-old multinational insurance firm, Iris is deeply invested in integrating robust identity protection solutions into everyday life. By partnering with esteemed brands, Iris aims to ensure that individuals receive the security they deserve, regardless of their location. The usability and scope of Iris's platform reflect its commitment to addressing the evolving needs of consumers in the digital age.

As the cybersecurity landscape continues to change, Iris Powered by Generali remains at the forefront, diligently working to provide solutions that empower consumers to manage their identities securely. This recognition from the American Business Awards is not just a milestone for the company, but a reflection of its fundamental mission—to protect individuals in an increasingly complex digital world.

For more details about Iris and its offerings, visit Iris Identity Protection.