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A New Era for UNI Financial Cooperation

In an ambitious move towards modernization, UNI Financial Cooperation, a key player in Atlantic Canada's financial landscape, has taken significant steps to enhance its branch operations through the deployment of the Infosys Finacle Universal Banker. As part of this transformation, UNI aims to create a seamless experience for its members while streamlining operations across its branches.

Why Modernization Matters

With increasing competition and the changing landscape of banking, UNI recognized the necessity for a technological upgrade in its services. Fragmented operations and inconsistent member experiences were areas that required immediate attention. The Finacle Universal Banker platform, designed to provide omnichannel service continuity, represents a pivotal solution in their strategy.

As Eric St-Pierre, CEO of UNI Financial Cooperation, emphasizes, the goal is not merely to adopt new systems, but to empower employees to better serve members through integrated and efficient processes. This approach aligns with UNI's commitment to core values such as responsiveness and mutual aid, enhancing the overall member experience.

Features of Finacle Universal Banker

The Finacle Universal Banker is distinguished by its AI-driven capabilities and cloud-native architecture. Key features include:

1. Unified Teller Workspace: This design enables tellers to manage various transactions seamlessly, reducing wait times and errors while improving service delivery.
2. Member Interaction Support: Integrated interaction management offers tellers valuable contextual information during member assistance, allowing for personalized service.
3. Configurable Operations: The system combines a robust platform with embedded compliance controls, enabling UNI to tailor workflows while ensuring security.

By adopting these features, UNI not only enhances operational efficiency but also establishes a strong foundation for future growth and improvements in member services.

Looking Forward

The launch of the Finacle Universal Banker is just the beginning of a continuous improvement effort. UNI has been collaborating with Infosys Finacle since 2021, initially modernizing their digital banking framework on the cloud. This partnership is set to evolve as both parties learn from the new environment and uncover further enhancements proactively.

Sajit Vijayakumar, the CEO of Infosys Finacle, notes that UNI's transformation sets a new standard for branch modernization in Canada. He adds that there is a global trend among financial institutions to improve branch operations with features that offer faster services and enhanced customer experience.

About UNI Financial Cooperation

Founded 90 years ago, UNI Financial Cooperation manages assets worth $5.3 billion and employs more than 1,100 individuals. It plays a pivotal role in supporting the economy of New Brunswick and beyond, functioning as a cooperative dedicated to helping clients achieve their financial aspirations.

Moreover, UNI’s commitment to values such as integrity and humanity remains at the core of all its endeavors, as it strives to respond effectively to the needs of its members.

About Infosys Finacle

Infosys Finacle stands as a leading entity in digital banking solutions, enabling financial institutions worldwide to revolutionize their banking processes. A subsidiary of Infosys, it directly contributes to the efficiency of more than a billion people globally by providing tailored solutions that address the varied needs of banking operations.

In conclusion, UNI Financial Cooperation's modernization through the Infosys Finacle Universal Banker signifies a transformative shift within the institution, promoting efficiency and fostering enriching member experiences in the evolving banking sector. As this initiative evolves, it is anticipated to redefine how services are delivered, securing a competitive edge in the landscape of modern finance.