Cadent Partners with OverIT to Modernize Field Operations Across the UK

Cadent and OverIT: Pioneering Field Service Management in the UK

In a notable strategic move, Cadent, recognized as the largest gas distribution network in the United Kingdom and a member of GD4S, has selected OverIT as its new partner for Field Service Management (FSM) software. This collaboration is poised to support approximately 3,600 users, including field technicians and back-office teams, enhancing operational efficiency and driving innovation across Cadent's extensive gas pipeline network, which spans an impressive 82,000 miles.

Cadent is responsible for delivering gas to over 11 million customers across its five networks, covering areas from the Northwest to the Southeast, including three of England's largest cities. Operating in one of the most complex and high-pressure utility sectors in the UK, Cadent recognizes that field efficiency, safety, and responsiveness are crucial for ensuring a reliable energy supply to households, businesses, hospitals, and schools.

This strategic partnership with OverIT reflects Cadent's commitment to digital transformation, sustainability, and future-ready infrastructure. The OverIT NextGen Platform offers a modern, supply-specific solution designed to ensure business continuity while improving operational quality and reliability—even amidst the demanding environment of critical operations. The platform provides end-to-end FSM capabilities, covering every stage of field service management from planning to mobile execution in a single integrated environment, allowing users to access a unified system that enhances data accessibility and streamlines workflows.

A deciding factor for Cadent's partnership with OverIT was the latter's proven track record in successfully implementing complex solutions for utilities worldwide. Furthermore, OverIT's deep understanding and experience in the operations and processes specific to gas utility companies fortified Cadent's decision. According to Simon Eves, Head of IT Business Partnerships at Cadent, the implementation of a new strategic FSM solution is vital for them to keep systems up-to-date. Eves added that their IT and business teams are eager to collaborate closely with OverIT in the coming months to maximize the benefits of OverIT's impressive product suite for energy and customer operations.

On the other hand, Paolo Bergamo, CEO of OverIT, expressed enthusiasm for supporting Cadent, stating their excitement about forming a robust, long-lasting partnership. Bergamo emphasized that OverIT aims to provide the necessary field service tools, technology, and support needed for Cadent to effectively manage its critical operations and ensure the safe, reliable supply of energy to millions of customers across the UK.

Cadent boasts a rich tradition spanning over 200 years and aims to leverage its solid foundation while encouraging innovative thinking and embracing change. Every day, the company operates, maintains, and renews the largest gas network in the UK, ensuring the safe transportation of gas and protection of individuals during emergencies. Cadent's qualified engineers and professionals are dedicated to the communities they serve, guaranteeing that 11 million households receive reliable gas supplies from Cumbria to North London and across Wales to East Anglia.

Moreover, Cadent is actively supporting the government's initiative to achieve net-zero emissions by 2050. The company is advocating for the introduction of hydrogen as a low-carbon alternative to natural gas for the future. With gas being valued for its excellent controllability, the migration to a lower-carbon hydrogen solution aligns with Cadent's vision of providing heat to homes and businesses for generations to come.

As Cadent undertakes this significant transition with OverIT, it reaffirms its role in managing the national gas emergency services hotline on behalf of the gas industry. This initiative highlights Cadent’s commitment to maintaining safety and reliability in energy provision, proving that with advanced technology and strategic partnerships, the future of energy management in the UK can be both innovative and sustainable.