Alliance Laundry Systems Takes Quick Action to Fix Tumble Dryer Issues

In a significant announcement made on May 7, 2025, Alliance Laundry Systems, a prominent player in the commercial laundry industry, disclosed an urgent initiative to rectify issues with their Series 6 tumble dryers. These dryers, produced between 2021 and April 14, 2025, were discovered to have bolts that were either loose or improperly torqued, raising concerns about their performance and safety. CEO Mike Schoeb expressed regret over the situation, acknowledging the discrepancy between this issue and the high standards expected from their brand. He stated, "First and foremost, we apologize to our customers for this issue. This problem is clearly not representative of the next-level quality you expect from a global leader. Alliance is committed to resolving this problem promptly for our customers."

The company’s proactive strategy involved an immediate mobilization of resources to tackle the problem head-on. Alliance Laundry Systems has crafted a comprehensive action plan that includes systematic inspections of the affected tumble dryers. If deemed necessary, technicians will recalibrate the bolts to the appropriate torque specifications. This initiative is rolling out seamlessly across their global network of independent distributors and supported directly by the company’s field service team.

In light of these developments, customers who own Speed Queen, Huebsch, or UniMac Series 6 tumble dryers are urged to reach out to their local distributor to arrange for the necessary service. By taking this swift action, Alliance Laundry Systems demonstrates its dedication to ensuring customer satisfaction and maintaining the integrity of its brand.

Alliance Laundry Systems has long been recognized for leading the commercial laundry market, underscored by a commitment to quality and innovation. With a robust portfolio that includes well-known brands such as Speed Queen®, UniMac®, Huebsch®, Primus®, and IPSO®, the company operates in over 140 countries and employs more than 3,500 individuals worldwide. Their extensive range of laundry solutions—comprising commercial washing machines, dryers, and ironers—targets the needs of both large operations and individual households seeking reliable laundry options.

Schoeb reaffirmed the company’s promise to its customers, emphasizing that they prioritize delivering not just products, but a full-service experience. As they work to resolve this setback with the Series 6 tumble dryers, Alliance Laundry Systems is dedicated to restoring customer confidence and ensuring that their flagship equipment continues to perform at peak efficiency.

Customers can also verify their equipment's eligibility for service and learn more about the corrective measures being implemented by contacting the company via their website or through their dedicated customer service email. Alliance Laundry Systems remains committed to providing high-quality laundry solutions that enhance convenience and efficiency for commercial and personal use alike.

For further insights about the services offered by Alliance or for customer support, visit www.alliancelaundry.com. Their commitment to leading performance and excellence in customer service goals remains unwavering, keeping them at the forefront of the laundry industry.