#Japan #Tokyo #AI Chat #Exmore #SuguDesk

exmore Secures Seed Funding to Boost Healthcare Efficiency

In a significant move toward enhancing healthcare operations, the medical digital transformation company exmore, based in Shibuya, Tokyo, has completed a seed funding round led by Oikaze Ventures, along with individual investors Yusuke Sato and Yosuke Takatsuki. The funding, finalized in May 2026, aims to propel the development and implementation of their AI chat service, SuguDesk, across various medical clinics in Japan.

Addressing the Increasing Burden on Healthcare Staff

The introduction of SuguDesk comes at a time when healthcare providers are grappling with workforce shortages and ongoing reforms in how physicians work. Non-core operational tasks, like handling inquiries and managing receptions, have become cumbersome for clinics. exmore's mission aims to alleviate these strains, allowing medical professionals to focus on patient care and clinical practice.

Through the deployment of SuguDesk, exmore plans to reduce the burden of these non-core duties. Currently, the system is operational in various medical specialties, including aesthetic dermatology, women’s health clinics, internal medicine, and dentistry. This funding will further enhance its capabilities, facilitate wider adoption, and pave the way for the development of additional products to streamline operations in medical facilities.

SuguDesk: Revolutionizing Patient Inquiry Management

The SuguDesk AI chat service integrates seamlessly into a clinic’s official website, providing 24/7 assistance for patient inquiries regarding operational hours, appointment scheduling, access information, and consultation fees. By addressing frequently asked questions automatically, it significantly reduces the volume of phone calls to clinics, thereby alleviating the reception staff’s workload.

Key Features of SuguDesk

• - 24/7 Automated Responses: Patients can receive prompt answers to common questions without needing to place a call.
• - Tailored Responses: The system allows clinics to customize responses based on their specific services and common queries, fostering a personalized patient experience.
• - Data Insights and Management: Clinics can access analytics on usage patterns and prevalent inquiries, enabling them to refine their approach continually.

Clinics like AdeB Clinic and Luna Ladies Clinic have already reported significant improvements in operational efficiency since implementing SuguDesk. These changes not only reduce incoming inquiries but also empower patients to navigate the process of seeking care more confidently.

Why Start with Inquiry Handling?

Japan has over 105,000 general medical facilities according to a Ministry of Health survey. Many of these operate with minimal staffing, leading to an overwhelming number of routine inquiries about hours, appointments, and services, which can disrupt clinical operations. exmore recognized inquiry handling as a substantial pain point for both patients and clinics, making it a strategic focus for their initial product offering.

Future Directions with New Funding

With the newly secured funds, exmore is set to enhance its SuguDesk service further. This includes improving response accuracy and expanding functionalities tailored to various medical environments. Furthermore, the company is actively exploring products that will tackle additional non-core operational areas such as recruitment, administrative support, and patient engagement.

exmore envisions itself as a strategic partner for clinics, aiding them in optimizing these essential but often overlooked operational areas. By focusing on non-core tasks, they aim to create an environment where healthcare providers can prioritize what truly matters: patient care.

Join the Movement

exmore is on the lookout for talented individuals to join their team and assist in driving the digital transformation of healthcare facilities. Current available positions include customer success and business development roles. Interested candidates are encouraged to apply through their recruitment website.

Company Overview

Company Name: exmore Co., Ltd.
Location: 1-10-8 Dogenzaka, Shibuya, Tokyo, 2F-C
CEO: Anna Negoro
Business Focus: Healthcare DX and AX Support
Website: exmore.jp

For further inquiries, please visit the contact page on our website or reach out via email at [email protected].