The Importance of Clean Restrooms: A Post-Pandemic Global Survey of Customer Perception

The Importance of Clean Restrooms: A Post-Pandemic Perspective

In the wake of the COVID-19 pandemic, the global landscape has dramatically transformed. While behaviors such as mask-wearing and social distancing have become less emphasized, the significance of hand hygiene persists strongly. A recent comprehensive survey conducted by Excel Dryer, Inc. in collaboration with MetrixLab sheds light on the evolving perceptions surrounding restroom cleanliness in commercial establishments.

The Survey Insights

With more than 4,000 participants across the USA, Europe, and Asia, the survey titled "Perception of Restrooms in Commercial Buildings and Establishments Post-Pandemic" aimed to uncover the views of architects, designers, business owners, facility managers, and consumers regarding restroom cleanliness. The results indicate a clear consensus: cleanliness is paramount.

One striking finding is that 100% of surveyed individuals believe that a dirty restroom negatively impacts a business's overall reputation. Moreover, an alarming 80% of respondents confessed that they would either refrain from returning or might hesitate to revisit a dining establishment with unclean restrooms.

The survey also identified common causes of concern for restroom cleanliness, with paper towels on the floor and overflowing waste bins being the primary offenders. This reflected an overarching sentiment among the consumers, who associate dirty restrooms with poor organization. On the other hand, professionals like architects and restaurant owners view restroom cleanliness as a direct reflection of a company's values towards its clients and staff.

The Hygiene Connection

William Gagnon, CEO of Excel Dryer, emphasized the connection between hand hygiene and restroom conditions, noting, "Our industry has always recognized the importance of clean hands, as highlighted by the CDC. The pandemic underscored the need for proper hand hygiene. Equally so, the state of restrooms can significantly affect customer perceptions and, consequently, a business’s bottom line."

Excel Dryer, a leader in touchless hand-drying technology, has tailored its products to address the issues unearthed through this survey. Gagnon further elaborated, saying, "When people see paper towels cluttering the bathroom floor, it not only appears dirty but, in essence, is perceived as unclean. Our hands-free dryers are designed to provide a more hygienic alternative while helping businesses save time, money, and care for the environment."

The Time for Change

This survey serves as a critical reminder that the traditional way of maintaining restroom hygiene, particularly through the use of paper towels, may no longer be acceptable. Gagnon notes, "If your establishment still relies on paper towels, this data signals that it's time to change."

Conclusion

The emphasis on restroom cleanliness has shifted dramatically in a post-pandemic world, making it more vital than ever for businesses to prioritize hygiene in their facilities. For those interested in exploring the complete results of this global survey and the implications for restroom management, further information can be found at Excel Dryer’s survey page.

Excel Dryer, known for over 50 years for its economical and eco-friendly hand-drying solutions, revolutionized the industry with the introduction of the XLERATOR® hand dryer. This innovation set new standards in efficiency, reliability, and client satisfaction. The company continues to develop products that not only meet customer needs but also align with sustainable practices, ensuring that hygiene standards are upheld across the globe.

For a closer look at Excel Dryer’s products or to see more about the surveys, visit Excel Dryer.