#Japan #digital solutions #Hamamatsu #Turn NAVI #Hamamatsu City

Hamamatsu City Enhances Citizen Experience with Turn NAVI

In a move aimed at improving municipal services, Hamamatsu City has introduced a state-of-the-art number guidance system called 'Turn NAVI' within its Central Welfare Office's Social Welfare Division. This implementation comes from Hyojito Co., Ltd., a company based in Nagoya, Aichi Prefecture, led by President Takahiro Tokumoto. This initiative aligns with the city's strategic efforts to adapt to social changes, such as population decline, aging, and rapid digitization.

With a population of approximately 780,000 as of October 1, 2025, Hamamatsu is designated as a government ordinance city. The local government has developed a DX Promotion Plan to realize 'safe, secure, convenient, and comfortable citizen services'. The first phase began in January 2023, leading to the establishment of a second phase scheduled for April 2025.

Turn NAVI: A Smart Solution for Growing Needs

The Turn NAVI system was adopted to address the increasing demands of the Central Welfare Office, which handles over 40,000 cases annually in areas such as community welfare and disability services. Previously, visitors would receive a number ticket and wait in a limited space without knowing when they would be called, often resulting in long waiting times. The Turn NAVI system seeks to remedy these issues by providing real-time visibility of wait times and streamlining the overall visitor experience.

Key Features of Turn NAVI

• - Real-Time Wait Time Visibility: Users can monitor the current wait times at various service counters through the website, improving the overall understanding of service availability.
• - Advertising for Revenue: The system can integrate advertising on digital displays, contributing to operational cost reductions and ensuring sustainable service delivery.
• - Customizable Design: The system can be tailored to meet the specific needs of different municipalities, providing flexibility in both function and appearance.

Implementation Process and Expectations

The installation of Turn NAVI was led by Takashi Kinoshita, Assistant Director of the Social Welfare Division. He expressed optimism regarding the system, emphasizing its potential to reduce waiting times and ease congestion. Surveys conducted among users indicate a strong interest in reservation features, prompting plans to gradually introduce such options to further enhance convenience.

Kinoshita stressed the importance of utilizing statistical data from ticket issuance to analyze visitor behavior, which will allow for optimized staff allocation and improved service efficiency at the office.

Hyojito's Vision for the Future

Hyojito Co., Ltd. acquired the guidance system project from Nishi Ryo Electric Co., Ltd. in 2023, rebranding it as the Turn NAVI project. This new approach aims to consolidate processes from sales proposals to operational management within a cohesive solution for local governments. As a digital solution provider, the company is committed to delivering differentiated and competitive services.

The ongoing dedication to advancing digital solutions not only aims to enhance visitor experiences but also supports broader regional development and revitalization efforts. By creating efficient and accessible municipal services, Hamamatsu City and Hyojito aim to foster a vibrant community that meets the evolving needs of its residents.

For any inquiries about this initiative, please contact Hyojito's headquarters in Tokyo.

Contact Information:
Hyojito Co., Ltd. Tokyo Headquarters,
5-12-22 Minami-Aoyama, Minato-ku, Tokyo, 107-0062, Japan
Phone: 03-3797-4711 (Main)
Email: [email protected]