AI Phone Agent 'Super Denwa' Expands Features for All Plans

Enhancements of AI Phone Agent 'Super Denwa'

Kaitak Inc., based in Shinjuku, Tokyo, is making significant strides in enhancing its AI phone agent service known as 'Super Denwa.' The latest update introduces four new functionalities that are now available to every subscription plan, ensuring that all users can benefit from improved communication and operational efficiency.

Background of the Expansion

The decision to extend these features comes after receiving positive feedback from select users who have experienced remarkable advantages. Many reported substantial improvements, such as "information sharing after calls has become effortless" and "our team’s response time has noticeably increased.” Encouraged by these testimonies, Kaitak decided to make these enhancements broadly available.

New Features Available for All Plans

1. Automatic Posting to Slack After Outgoing Calls
The moment an outgoing call ends, the conversation details are automatically posted to a specified Slack channel using a Webhook URL. This eliminates the need for manual note-taking, allowing the entire team to stay updated in real-time.

2. Automatic Email Sending of Call Records
As soon as a call is completed, the call details are automatically sent to a designated email address. This feature is particularly beneficial for departments not using Slack, facilitating flexible information-sharing workflows with external stakeholders.

3. Integration of Custom Analysis Results into Slack/Teams Notifications
Users can now choose whether to include custom analysis results in notifications sent through Slack or Teams from the call setup screen. When activated, these notifications will include tailored analyses of the call, such as emotional insights and summaries, directly in team communications.

4. Addition of Incoming Call Statistics to the Dashboard
The usage page and header now provide accessible statistics pertaining to incoming calls. This allows users to have a comprehensive view of both outgoing and incoming call performance, effectively managing overall phone operation metrics through the dashboard.

About Super Denwa

Super Denwa is an advanced AI phone agent capable of handling both incoming and outgoing calls. Utilizing artificial intelligence, it automates calls and processes summaries, analyses, and records efficiently. It aims to address various challenges in telephone operations, from call center automation to optimizing sales calls.

Key Features of Super Denwa

- Complete Automation of Outgoing/Incoming Calls:

Provides automated outgoing calls following predefined scenarios and automated branching responses for incoming calls, all in one package.

- Real-time Data Logging of Call Records:

Efficaciously records and transcribes every call and reflects this information in real-time within the dashboard, with capabilities for CSV/API output.

- CRM and Core System Integration:

Facilitates updating of call results in CRM systems and accessing updated inventory/property information via API.

- Flexible Customization Support:

A dedicated consultant accompanies users from requirement definition to full system integration, assisting in scenario adjustments.

- Enterprise-standard Security:

Adheres to Ministry of Internal Affairs and Communications guidelines, complies with OWASP LLMSVS standards, includes full encryption of communication, and non-learning of voice data.

Potential Use Cases

- Municipalities:

Provides 24/7 automated responses for standard inquiries related to tax consultations and child-rearing support.

- Real Estate Management:

Automates initial responses for repair requests and viewing arrangements.

- E-commerce:

Addresses order confirmations and delivery status during busy sales periods.

For more information about Super Denwa, visit the official website.

Recruitment Information

Kaitak is actively hiring for several positions, including engineering, customer support, and FDE/FDS roles. For insights into company vision and recent funding, check out our Wantedly story.

About Kaitak Inc.

Founded in July 2015, Kaitak seeks to resolve communication-related issues faced by individuals through technological advances. We support B2B enterprises in sales, promotion, and development activities. Officially launched in April 2020, Kaitak has assisted over 1,000 customers with its unique sales support service, combining technology and sales solutions.

CEO: Yasunori Matsuki
Company Location: 19-6 Nakacho, Shinjuku, Tokyo, 162-0835
Business Activities: Sales support, web systems development, marketing support, and more.
For company information, visit Kaitak's corporate site.
To explore the AI phone agent, visit Super Denwa.