#Japan #Shinjuku #Confetti #Ticket Service #Event Protection

Confetti Announces Renewal of Ticket Cancellation Protection Service

On July 1st, Long Run Planning Inc., based in Shinjuku, Tokyo, will unveil a renewed version of its ticket cancellation assurance service, known as "Confetti Anshin Ticket Service." This initiative emerged from a vision to make entertainment more accessible, especially amid the ongoing challenges posed by the COVID-19 pandemic.

For a nominal fee of 110 yen (tax included) per ticket, regardless of the original ticket price, customers can enjoy comprehensive refund protection. This upgrade allows for a broader range of situations wherein refunds can be requested, enhancing the overall experience for ticket purchasers.

Service Overview and New Features

Confetti's service will remain applicable for all tickets purchased via its platform, including a variety of performances and concerts. Customers simply need to apply for the assurance within five days of purchasing their ticket by filling out a designated form. Should unforeseen circumstances render them unable to attend an event, proof of their situation—such as medical receipts—must be provided to receive a full refund for the ticket purchase.

It's important to note that certain exclusions do apply; for instance, tickets purchased without a member login, or those reserved via telephone or in-person, are not covered under this program, nor are live-streaming performances.

The renewal also introduces changes that facilitate a more extensive coverage of scenarios that qualify for refund requests. Consequently, event organizers will not bear any financial burden since the service payout comes solely from Confetti itself.

Addressing Customer Concerns

By alleviating fears related to ticket purchases, Confetti aims to encourage more people to engage in live events such as theater productions and concerts. Additionally, the service is expected to reduce the risks associated with unauthorized ticket resale in secondary markets. Confetti remains committed to improving the ticket purchase experience for consumers and event organizers alike.

Comparisons with Other Services

Within the industry, Confetti's cancellation protection stands out when compared to other ticket support services. For instance, resale services typically do not refund the ticket cost if buyers cannot be found, whereas Confetti's assurance guarantees refunds provided qualifying conditions are met, regardless of the event's popularity.

When contrasting with ticket insurance programs, Confetti offers a unique feature: a flat fee of 110 yen applies irrespective of the ticket price, simplifying the process for consumers who might otherwise face variable insurance premiums.

Renewal Details

• - Eligibility: Tickets purchased through Confetti on or after July 1st, 2023
• - Key Changes: Refunds increased from 90% to 100% of the ticket price; application for protection will now require an up-front 110 yen fee.
• - Conditions: A few conditions have been updated to enhance clarity on eligible refund scenarios.

Applicable Conditions Include:
1. Illness or injury requiring hospitalization or home treatment.
2. Sudden business trips necessitating overnight stays.
3. Cancellation or delays in transportation that impede attendance.
4. Family illness or injury requiring hospitalization.
5. Death of a ticket user's relative.
6. Jury duty assignments for the ticket user.
7. Fire or property damage affecting the user’s residence.

For more detailed information regarding the service, please visit the Confetti service page at Confetti Service Page.

About Long Run Planning Inc.

Founded in 2004, Long Run Planning Inc. operates under the mission of making entertainment more approachable to the public. With an aim to expand the market size of Japan's entertainment industry, they support event organizers through various initiatives, including the distribution of free theater pamphlets and the operation of the "Confetti" ticket sales site. For further inquiries, please refer to Contact Confetti.

More info on ticket purchasing flow and member benefits can be found at Confetti Ticket System.