#Egypt #Foundever #Luxor #CX Solutions

Foundever® Announces Major Expansion in Egypt

Foundever, a renowned global leader in customer experience (CX) solutions, has set a transformative milestone by significantly enhancing its operations in Egypt. The company has revealed plans to create 5,000 new jobs and inaugurate a state-of-the-art contact center in Luxor. This expansion reflects Foundever's commitment to solidifying Egypt's status as a major player in the global business service industry.

Strategic Expansion in Luxor

The launch of the new contact center in Luxor not only amplifies Foundever's footprint but also strengthens its existing operations concentrated in Cairo, particularly at Maadi Technology Park and City Stars Business Complex. This move aims to tap into the region’s rich talent pool, further leveraging Egypt’s capabilities in providing top-tier customer experience services.

The decision to expand into Luxor coincides with Foundever's remarkable growth in the region over the past year, showcasing a 115% increase in operations, now catering to 15 clients across 14 different languages. By establishing a significant operational center in Upper Egypt, Foundever aims to contribute to the socio-economic development of the area while capitalizing on the skilled workforce.

Government Support and Industry Confidence

Foundever's expansion is buttressed by robust support from the Egyptian government, particularly illustrated through the extension of a Memorandum of Understanding (MoU) with Egypt’s Information Technology Industry Development Agency (ITIDA). This partnership underscores Foundever's long-term commitment to investing in local talent and infrastructure.

Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, affirmed that the growth of the outsourcing sector represents one of the most promising landscapes in Egypt's economy. He expressed optimism regarding the confidence shown by international players like Foundever in the capabilities of the Egyptian workforce, which is renowned for its skill in delivering high-quality services that meet global standards.

A Bright Future for Egypt's Outsourcing Industry

As Foundever progresses with its ambitious plans, the initiative not only promises a substantial influx of job opportunities but also elevates Egypt's stature as a significant hub for IT outsourcing. The new center will allow for the harnessing of previously untapped talent pools, enriching the local labor market.

With an unwavering vision to forge a path of excellence in customer service, Foundever's strategic advancements in Egypt are a testament to the growing acceptance and viability of the country as a global outsourcing destination. The company’s investment aligns with the government's ongoing efforts to foster an accommodating environment for international businesses, driven by innovative digital infrastructure and skill enhancement programs.

By embracing this expansion, Foundever is posturing itself not just to thrive in the Egyptian market but also to play a pivotal role in advancing the nation’s economy on a global scale.

About Foundever®

Foundever stands as a global titan in the CX industry, boasting a workforce of 150,000 associates worldwide. The company remains dedicated to enhancing customer interactions, showcasing unrivaled expertise in delivering customer support solutions. To learn more about Foundever, visit their official website at www.foundever.com.