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Altius Link Integrates Connon for Microsoft 365 Copilot Enhancement

Altius Link Inc., a co-invested venture between KDDI and Mitsui & Co., is taking significant steps to enhance its Microsoft 365 Copilot services by integrating the AI-assisted prompt creation tool, Connon. This development is part of Altius Link’s broader strategy to elevate the user experience in corporate environments while facilitating comprehensive BPO (Business Process Outsourcing) solutions.

Founded in Shibuya, Tokyo, Altius Link combines diverse talent and group assets to provide a one-stop solution that includes contact center operations, back-office support, sales assistance, and IT solutions designed to empower business activities. Under the slogan of being the "Total CX² Design Company," Altius Link aims to improve customer experience values while driving corporate transformation, thus supporting sustainable business growth for their partners.

With the rising trend of generating AI and AI-agent services in contact center/BPO operations, Altius Link has emphasized the importance of not only implementing these services but also ensuring their effective utilization. The launch of the "Total Microsoft 365 Copilot Service" represents a crucial step in this direction, as it helps businesses to establish strong foundations for leveraging AI innovations in daily operations.

Why Choose Connon?

The recent partnership with Renewer, who will provide Connon, marks a significant milestone for Altius Link. Connon is designed to assist users in generating high-quality AI prompts efficiently—enabling them to create effective prompts ten times faster than traditional methods. This intuitive AI service streamlines the process of prompt creation, evaluation, improvement, and deployment, ensuring that teams can produce high-quality outputs in less time while minimizing variability.

By implementing Connon, Altius Link aims to optimize the efficiency and quality of prompt creation, resulting in substantial improvements in AI-agent design and application, helping clients to maximize their usage of Microsoft 365 Copilot. This collaborative effort will enhance the overall support provided to clients through training sessions, application development, and agent-building initiatives.

Furthermore, with the goal of providing iterative support throughout the integration process, Altius Link ensures that the transition to utilizing advanced AI tools is smooth for all involved parties.

Connon's Key Features

1. Rapid Prompt Creation: Connon automates the prompt creation process, allowing for speedy content generation while maintaining quality, thus aligning team outputs to deliver consistent results.
2. Objective Quality Assessment: Enhanced evaluation features allow teams to receive feedback on prompt quality, facilitating self-review processes through constructive critiques and suggestions for improvements.
3. Promoting Team-Wide AI Utilization: With features that visualize usage and performance metrics across teams, Connon fosters an environment where organizations can master AI technology cohesively, regardless of varying levels of team member expertise.

This strategic move underscores Altius Link's commitment to advancing its service offerings, giving clients an edge in leveraging AI for better operational efficiency.

For those interested in understanding the extent of digital transformation within the BPO sector, Altius Link has also published a comprehensive guide titled "AI x BPO Global Advanced Case Study Guide 2026," which examines the future impact of AI agents in various industries. This guide can be accessed through the following link: AI x BPO Global Advanced Case Study Guide 2026.

About Altius Link and Renewer

Altius Link is poised to redefine the landscape of AI-assisted services within Japan’s bustling corporate sector while partnering with Renewer, a dynamic player in developing innovative AI solutions. Together, they stand at the forefront of a technology-driven transformation in business processes.

Conclusion

In conclusion, the integration of Connon into Altius Link’s service framework is set to revolutionize how companies harness the capabilities of Microsoft 365 Copilot, demonstrating the potential of combining human creativity with artificial intelligence to enhance productivity and service quality.