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Infinitus Unveils FieldForce to Enhance Pharmaceutical Sales

In a significant advancement for the pharmaceutical industry, Infinitus has launched FieldForce, a groundbreaking platform harnessing secure AI agents aimed at augmenting the efficiency of pharmaceutical sales and reimbursement teams. Announced on October 7, 2026, in San Francisco, this innovative solution is poised to revolutionize the way pharmaceutical companies engage with healthcare professionals (HCPs).

The Need for Enhanced Efficiency

The increasing pressure on pharmaceutical companies to optimize productivity while managing operational costs cannot be overstated. According to a May 2026 analysis by Deloitte, sales representatives often spend about two-thirds of their working hours on non-sales activities such as research, scheduling, and administrative tasks. This leaves them with insufficient time for direct customer interactions, which are crucial for driving sales and ensuring effective support for HCPs.

FieldForce is designed to alleviate these challenges by allowing sales representatives and field reimbursement managers (FRMs) to operate in an AI-first environment. With FieldForce, these professionals can utilize AI agents to manage various tasks both before and after meetings with healthcare providers, minimizing the need for an increased workforce while maximizing output.

Expanding Provider Support

One of the most significant features of FieldForce is its ability to extend provider reach without necessitating a rise in field personnel. Many healthcare providers receive sporadic visits from pharmaceutical sales reps or FRMs, which limits their access to crucial information and support. FieldForce mitigates this issue by providing a dedicated AI agent that remains accessible to HCPs between visits, ensuring they have reliable access to the necessary information and reimbursement assistance when needed.

This initiative offers pharmaceutical companies a strategic advantage, enabling them to cater to a broader range of healthcare providers while maintaining operational efficiency. According to Ankit Jain, CEO and co-founder of Infinitus Systems, “Our pharma customers need their field teams to cover more providers while managing significant cost and productivity pressures. FieldForce gives sales and reimbursement teams AI support across the work that happens before, after, and in between HCP interactions.”

Comprehensive Support Across Interactions

FieldForce enhances the capabilities of sales representatives and FRMs by seamlessly integrating with their existing CRM systems. The AI agents facilitate important tasks such as gathering information prior to meetings, documenting notes post-interaction, and providing 24/7 support for inbound queries. For FRMs, these agents can address questions related to prior authorization statuses, claims, and reimbursement processes, resulting in smoother operations and heightened provider satisfaction.

Furthermore, the Infinitus Lens feature offers real-time compliance monitoring and highlights patterns and insights, such as prescribing trends or commonly raised topics. This valuable data ensures that pharmaceutical companies can respond proactively to the needs of healthcare providers while adhering to regulatory standards.

Safety in Communication

A key aspect of FieldForce is its focus on maintaining the integrity of promotional and medical communications. The system ensures that when a provider seeks information beyond the sales representative’s expertise, the AI agent can seamlessly transfer the request to a member of the Medical Information team. This enhances the quality of the interaction while allowing sales representatives to focus on their essential roles without overstepping their boundaries.

Conclusion

Infinitus's FieldForce represents a significant leap forward in the integration of AI within the pharmaceutical sector. By providing solutions tailored to the unique challenges faced by sales and reimbursement teams, Infinitus is poised to support pharmaceutical companies in adapting to an ever-evolving market landscape. As the industry moves towards an increasingly digital approach, the necessity for platforms like FieldForce, with its focus on efficiency, support, and safety, will only grow. For more information about Infinitus and the FieldForce platform, visit Infinitus's website.