Update on Customer Engagement Strategies in Contact Centers: Join Our Free Seminar!

Enhance Your Customer Engagement Strategies

In today's competitive market, providing exceptional customer experiences has become increasingly challenging. To navigate these complexities, Pole To Win Inc. is hosting a free seminar titled “CX-Connect: Optimizing Customer Communication with Pole To Win!” on July 15, 2025. This event aims to equip professionals with the knowledge and tools necessary to tackle common issues faced in contact centers.

Why Attend the Seminar?

Over the years, companies have struggled to differentiate their services amidst rising customer expectations. The contact center landscape, in particular, has seen a growing demand for a balance between delivering high-quality service and maintaining efficient operations. As workforce shortages and rising labor costs present significant challenges, companies must adapt and innovate to sustain customer satisfaction while improving business efficiency.

This seminar will shed light on tackling these challenges. Attendees will gain insights into enhancing customer satisfaction and operational efficiency simultaneously. Experts will present practical approaches that can be immediately implemented within organizations.

Event Details

- Date: July 15, 2025 (Tuesday) 19:00 - 21:00
- Venue: GMO Internet Group, Second Headquarters - GMO Yours, Fukurass, 16F, Shibuya, Tokyo, 1-2-3 Dogenzaka
- Cost: Free
- Capacity: 60 participants (First-come, first-served basis)
- Registration Deadline: July 14, 2025 (Monday)

Who Should Attend?

This seminar is highly recommended for:

- Heads of customer support departments and team members.
- Professionals driving AI and digitalization initiatives.
- Those who recognize the need for digital transformation (DX) but are unsure where to start.

For those eager to address the obstacles faced by contact centers, this seminar is a crucial opportunity to acquire applicable knowledge and strategic insights.

Speakers' Profiles

Yuki Koja - Senior Manager, Customer Experience Division at Pole To Win
Yuki brings 18 years of experience in a leading call center agency, climbing the ranks from operator to manager. Since 2023, he has been spearheading digital transformation in contact centers.

Hideaki Sakae - Manager, Customer Service Group at Pole To Win
With a career spanning over a decade in telemarketing, Hideaki has optimized the customer support structures of various industries. He currently drives the implementation of AI and operational optimizations in contact centers.

About Pole To Win Inc.

Founded in 1994, Pole To Win Inc. has significantly contributed to the IT services sector, specializing in game debugging, software testing, and online support. With remarkable growth over its first five years, the company has established itself as a pioneer in the gaming industry.

In February 2022, Pole To Win merged with its group companies, enhancing its capabilities in e-commerce fraud prevention and customer support, addressing diverse client needs effectively. The firm continues to leverage its extensive expertise to improve service quality and enhance the value of products across various sectors.

Learn more about the event and register here!
Visit our tech event page for more details!