#United States #Santa Cruz #Public Safety #Valcour Cloud #CrossWind Technologies

CrossWind Technologies Celebrates Valcour Cloud™ Recognition

CrossWind Technologies, Inc. (CTI), a provider known for its secure, cloud-native Software as a Service (SaaS) solutions within the public safety sector, has recently announced a significant accolade: its flagship product, Valcour Cloud™, was recognized as the Public Safety Solution of the Year for 2025 by GovCIO Outlook. This award not only recognizes the technological prowess behind Valcour Cloud but also emphasizes its impact on improving public safety operations, particularly as many agencies navigate the challenges of outdated systems.

Background of Valcour Cloud™

Valcour Cloud™ is designed to serve as a Computer-Aided Dispatch and Records Management System (CAD/RMS), specifically tailored for the requirements of modern public safety entities. Its architecture is notable for being the very first statewide cloud-native CAD/RMS implementation in the nation, which positions it as a model to assist various jurisdictions in New England that are currently looking to update or replace their aging platforms.

The award underscored the product's proven abilities in multi-jurisdictional settings, effectively handling both routine and extraordinary events, as evidenced during the extraordinary flooding in Vermont in July 2023. This disaster had catastrophic implications, and the immediate responsiveness and operational continuity enabled by Valcour Cloud became a real-world testament to the platform's capabilities.

The Test of the 2023 Vermont Flood

In July 2023, Vermont experienced a historic flooding event that inundated areas including the Capitol City, Montpelier. The Montpelier Police Department and nearby Barre City Police Department faced unparalleled challenges, as each operated a 9-1-1 Public Safety Answering Point (PSAP) which served over 40 agencies. In what could have turned into a severe crisis of public safety, Valcour Cloud enabled these agencies to maintain operational functions despite power outages and unreliable network connections.

By allowing for seamless transfer of dispatch services between Barre City and Montpelier, the platform ensured that emergency responses continued without delays. Deputy Chief Larry Eastman of Barre City PD remarked on the smooth transition of operations, affirming that all emergency calls were managed effectively and without a single delay—a remarkable achievement in the face of natural disaster.

Importance of Modernized Disaster Preparedness

Public safety agencies typically prepare for probable disasters based on historical data, which often does not account for unprecedented events like the Vermont flood. The experience highlighted the crucial necessity for resilient, cloud-native systems that can adapt to unexpected scenarios.

Valcour Cloud’s robust design facilitated real-time data sharing and seamless operations amid chaos, establishing a strong case for investing in modern technological solutions that enhance the capabilities of public safety agencies. Moreover, the platforms' compliance with CJIS security standards ensures that sensitive data remains protected, even in turbulent circumstances.

Valcour Cloud: A Proven Solution

Since its inception, Valcour Cloud™ has seen consistent growth and support from public safety agencies. Serving over 2,400 public safety professionals across various sectors—including law enforcement, fire services, and emergency medical services—the system boasts a 0% attrition rate since its launch back in 2011. This indicates a strong retention rate among users indicating an effectiveness that belies its years of operation.

The underlying technology behind Valcour has been continuously shaped by ongoing engagements with more than 550 customer-driven initiatives monthly, ensuring that the platform evolves in line with the ongoing needs and challenges faced by public safety entities.

Conclusion

The recognition given to Valcour Cloud™ as the Public Safety Solution of the Year reflects the collective effort of the CrossWind Technologies team and its partners working tirelessly to create a state-of-the-art solution that not only meets but exceeds the expectations of the public safety community. As agencies across New England start transitioning from legacy systems, Valcour Cloud serves as a beacon of innovation, showcasing how cloud-native solutions can redefine public safety operations for years to come.

About CrossWind Technologies
CrossWind Technologies focuses on the development of secure, cloud-native CAD/RMS solutions tailored for the public safety sector. Since pivoting to this field, the company has established a solid reputation rooted in innovation and reliability, providing essential tools to elevate the standards of public safety across the United States.