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Hitachi Solutions Achievements at ServiceNow Partner Awards 2026

Hitachi Solutions, headquartered in Shinagawa, Tokyo, has recently made headlines after being honored with three prestigious awards at the ServiceNow Partner Awards 2026. These accolades include the "Consulting and Implementation Partner of the Year," "Reseller Partner of the Year," and "Data & Analytics Partner of the Year."

What is ServiceNow?

ServiceNow is a platform that integrates and automates organizational processes through digital workflows. It offers a broad range of services including customer service management and internal IT service management. The awards celebrate partners that utilize the ServiceNow AI Platform to achieve clear and measurable business outcomes across various industries and operational areas.

Hitachi Solutions and ServiceNow

Since entering into a sales agency agreement with ServiceNow in 2012, Hitachi Solutions has provided continuous support and guidance based on DX strategies to over 140 companies. Their support includes not only implementation but also operational stabilization and business improvement after the deployment. The awards this year highlighted their exceptional consulting capabilities and advanced implementation using AI, which aided their clients in overcoming business challenges.

ServiceNow Partner Awards Overview

The ServiceNow Partner Awards aim to recognize domestic partners that have solved complex challenges and transformed customer experiences through innovation and strong execution. The awards emphasize partners that leverage the ServiceNow AI Platform effectively.

Consulting and Implementation Partner of the Year

This category recognizes partners who have achieved significant business transformation using the ServiceNow AI Platform. Hits of high technical expertise and consulting skills from conceptualization to execution were the highlights that resulted in this award.

Reseller Partner of the Year

This award is given to resellers who propose suitable ServiceNow solutions based on deep product knowledge and industry understanding. Their proven success in implementations and contributions to ongoing value creation were key factors in their recognition.

Data & Analytics Partner of the Year

This category acknowledges partners that maximize data utility through the ServiceNow AI Platform, providing measurable business value that supports decision-making.

Hitachi Solutions’ Previous Achievements

Hitachi Solutions was the first company to begin selling ServiceNow in Japan. They maintain the top-tier “Elite” qualification within the ServiceNow partner program based on the quality of implementations and elevated customer ratings. They also offer various business process visualization solutions that aid in managing activities using ServiceNow's capabilities.

Future Initiatives

Looking ahead, Hitachi Solutions aims to further integrate data and digital workflows via the ServiceNow AI Platform, driving client DX initiatives to the next level. The acclaimed achievements in AI utilization, combined with their extensive experience in business process visualization, form the foundation of their proposals for effective AI applications. Notably, they will support the complete lifecycle of AI agents capable of independently carrying out tasks, from conceptualization to implementation and integration into operations.

About Hitachi Solutions

Hitachi Solutions provides various solutions utilizing cutting-edge digital technologies based on co-creation with customers to realize digital transformation. Their global presence across Europe, Southeast Asia, and India allows them to address issues faced by societies and businesses on a global scale. They are committed to contributing to a society where people can live safely and comfortably, fostering sustainable growth.

For further information about Hitachi Solutions, visit Hitachi Solutions.

Contact Information

For inquiries regarding solutions, please reach out to Hitachi Solutions: Contact Us.

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