TP Awarded 2025 Frost & Sullivan Asia-Pacific Company of the Year for Customer Experience Excellence

TP Honored as 2025 Asia-Pacific Company of the Year

In an impressive showcase of excellence in customer experience management, TP has clinched the prestigious title of 2025 Asia-Pacific Company of the Year awarded by Frost & Sullivan. This recognition underscores TP's unwavering commitment to innovation and operational excellence in delivering digital business services across the Asia-Pacific region.

Frost & Sullivan, known for its rigorous analytical approach, assessed TP on various strategic and operational parameters to bestow this honor. The evaluation highlighted TP's adeptness in aligning its strategic initiatives with market demands, all while ensuring efficient execution at scale. This dual focus has played a pivotal role in strengthening TP's market presence and enhancing customer satisfaction.

Kristina Baidya, Senior Director at Frost & Sullivan, emphasized TP's unique approach of marrying technology with human empathy. By integrating analytics, automation, and consulting expertise, TP has effectively revolutionized customer experiences to be more compassionate and centered around the users. This high-tech, high-touch methodology resonates deeply with clients who seek personalized solutions in this fast-evolving digital landscape.

TP's relentless focus on innovation is evident in its broad range of services that encompass customer experience (CX), marketing and sales growth, back-office support, and financial operations. The company's investments in advanced AI-driven tools and frameworks, including the Technology, Analytics, and Process Excellence (TAP) framework, have empowered its partners to enhance operational efficiencies and foster robust customer engagement.

Dave Rizzo, President of TP for the Asia-Pacific Region, noted, "Our belief is that true transformation arises when innovation, empathy, and scale come together. With our AI-driven solutions and user-centric designs, we don’t just aim to optimize efficiency but also to foster trust and measurable growth for our clients.”

Addressing the diverse needs of various sectors like technology, healthcare, telecommunications, and hospitality, TP tailors its solutions to meet local market requirements, thus ensuring their relevance and effectiveness. By maintaining regional centers of excellence and leveraging advanced analytics, TP delivers substantial outcomes and supports businesses in navigating their respective markets successfully.

The recognition from Frost & Sullivan is particularly significant as it not only commends strategic development and implementation but also signals TP's role in setting forth a new standard in the digital transformation landscape of customer experience management (CXM). As industries continue to collide and merge, organizations like TP that prioritize both strategy and execution stand to gain a competitive edge.

Frost & Sullivan's Best Practices Recognition program annually honors firms that exhibit extraordinary performance and leadership across various domains. Their meticulous evaluation process sets the bar high, identifying firms capable of achieving transformative growth and redefining industry standards.

For TP, the journey doesn’t stop here. The firm continues to innovate and adapt its strategies to meet ever-changing market dynamics and consumer expectations. With its comprehensive service portfolio and commitment to prioritizing the customer experience, TP is poised not just to maintain its competitive edge but also to lead the industry towards a future infused with empathy and technology-driven solutions.

About TP Group

TP (TEP – ISIN FR0000051807 – Reuters TEPRF.PA - Bloomberg TEP FP) stands tall as a global leader in digital business services, seamlessly merging advanced technology with human-centered service delivery. The organization’s service suite spans from customer interaction management to back-office operations, always aiming to simplify and enhance customer care. In 2024, TP reported robust revenues of €10,280 million (approximately US$11 billion), further solidifying its influence and impact in global markets.

For queries and more information, visit www.tp.com.