#Japan #Tokyo #management #Fancrew #UbiRegi

Strategic Collaboration Between Fancrew and UbiRegi

In an exciting development for the restaurant industry, Fancrew, a company dedicated to leveraging cutting-edge analysis for customer engagement and retention, has partnered with UbiRegi, a pioneer in cloud-based POS systems. This collaboration marks the initiation of new management support services tailored for the restaurant sector.

Overview of the Collaboration

The partnership introduces innovative strategies aimed at eliminating the traditional blind spots in restaurant management through improved data utilization.

1. Integration of Data for Enhanced Insights

By combining Fancrew's customer experience data with UbiRegi’s sales (POS) data, restaurants can gain unprecedented insights into their operations. This data integration aims to make visible the often-hidden correlations between revenue and customer satisfaction, as well as identify factors preventing repeat business. The goal is to establish a framework that simultaneously enhances service quality from the operational perspective while improving revenue from a financial standpoint.

2. Analyzing True Competitive Advantages

The next phase of this collaboration focuses on validating a data utilization model that maximizes profits by assessing the true competitive strengths of individual menu items. By linking detailed customer evaluations (like taste, presentation, and service speed) to the number of orders each dish receives, the partnership aims to pinpoint challenges, such as dishes that may have high order volumes but receive low customer ratings. This initiative will also explore the acceptable price ranges for customers, based on their cost-performance assessments, enhancing profitability.

Future Prospects

Through this partnership, both companies are committed to advancing their offerings, with a shared goal of enhancing the overall business value for restaurant operators. They aim to foster an environment of continuous improvement through data-driven insights.

Statements from Both Companies

Akira Shirasuna, Director of UbiRegi, expressed optimism about the collaboration:

“This partnership with Fancrew presents immense possibilities. Many restaurant operators have expressed a desire to utilize POS data for attracting customers and generating repeat business, but have encountered challenges in visibility. By harnessing UbiRegi's strengths in cloud POS, we believe we can seamlessly link sales data with customer experience data, leading to actionable insights for restaurant improvement.”

Keito Yamaguchi, CEO of Fancrew, expressed similar excitement:

“We are thrilled to collaborate with UbiRegi. Our patented technology has allowed us to visualize challenges in operations from the management to the ground level. There remains untapped potential in closely linking actual purchasing behaviors with customer feedback. UbiRegi’s easy-to-use yet powerful analytical tools will help bridge these gaps, enabling us to tackle the 'black box' of restaurant operations through data.”

Service Overview

What is Fancrew?

Fancrew employs unique proprietary technology to analyze customer and employee feedback. The company provides a range of web services designed to enhance operational efficiency across various industries including restaurant management, product development, sales activities, and employee engagement. Additionally, Fancrew operates an experiential information site and offers marketing support through internet research.

What is UbiRegi?

Since 2010, UbiRegi has been on a mission to simplify restaurant operations through its innovative cloud-based POS system. Their offerings encompass order management, inventory control, and overall operational streamlining. Looking ahead, UbiRegi plans to launch the 'UbiRegi Enterprise' specifically designed for larger chains with complex operational needs. UbiRegi’s goal is to free human resources from mundane tasks, allowing them to focus on what truly matters—delivering exceptional service.

Company Profiles

Fancrew, Inc.

• - Name: Fancrew, Inc.
• - CEO: Keito Yamaguchi
• - Location: 1-10-5 Iwamoto-cho, Chiyoda-ku, Tokyo
• - Founded: August 26, 2004
• - Capital: 100 million JPY
• - Website: Fancrew

UbiRegi, Inc.

• - Name: UbiRegi, Inc.
• - CEO: Keita Kido
• - Location: 3-51-10 Sendagaya, Shibuya-ku, Tokyo
• - Founded: September 2009
• - Website: UbiRegi

With this strategic alliance, both Fancrew and UbiRegi look forward to reshaping the landscape of restaurant management, offering innovative solutions tailored for a rapidly evolving industry.