#India #Mumbai #AI Voice Ordering #Unico Connect #Ashokraj Transport

Unico Connect Innovates Logistics with AI Voice Ordering System

In an exciting development for the logistics industry, Unico Connect, a company specializing in AI-native technology, has introduced an innovative AI-powered ordering system for Ashokraj Transport & Logistics. This system adeptly transforms voice notes sent via WhatsApp into structured purchase orders, streamlining the ordering process without necessitating any change in user interface for buyers.

The Challenge

During the initial exploration phase, it was discovered that buyers frequently utilized voice notes within WhatsApp to place orders, which were then manually transcribed by operations staff into their order management system. This process was not only slow and prone to errors but also consumed an excessive amount of time for operators. Faced with these challenges, Ashokraj Transport & Logistics recognized the urgent need for an efficient platform that could:

• - Eliminate the manual entry of order details from voice notes on WhatsApp.
• - Allow buyers to continue using the familiar WhatsApp platform instead of switching to a new app or web interface.
• - Minimize errors and prevent missed orders that could lead to returns and rework.
• - Facilitate multilingual communication, particularly supporting seamless interactions between English and Hindi.

The Solution

To effectively address these challenges, Unico Connect leveraged the WhatsApp Business API to manage message routing, media handling, and session management on the backend. As Malay Parekh, CEO of Unico Connect, elaborated, the system was designed to scale operations efficiently without a proportional increase in back-office staffing.

Each voice note is processed through an advanced extraction layer built on LangChain and LangGraph, capable of deriving line items, quantities, and delivery details, while flagging any ambiguous entries. This ensures clarity and accuracy in the conversion process. Crucially, the system allows for mixed-language entries, accommodating buyers who communicate in both English and Hindi without any interruption or discomfort.

Buyers are required to confirm orders before they proceed to fulfillment, which significantly reduces errors during the transcription phase where corrections are most manageable. Additionally, if an ordered item is out of stock, the system quickly presents alternative options within the same conversation, thus preventing order failures at later stages. In cases where the audio quality is poor or clarification is needed, the order is directed to an operator queue, preserving the full conversational context for easy reference.

Comprehensive Features

The platform encompasses six distinct web portals tailored to various user roles, each designed around specific workflows for buyer administration, operations, dispatch, customer support, finance, and platform administration. Furthermore, a Flutter mobile app provides seamless functionality across both Android and iOS devices for field and operations teams.

Key features include:

• - Barcode scanning capabilities during dispatch and receipt processes.
• - Geolocation tracking at the time of proof of delivery.
• - Email OTP verification for secure transaction flows.
• - UPI AutoPay functionality for recurring B2B billing, enhancing payment efficiency.

Ashokraj Transport & Logistics engaged Unico Connect right from the conceptualization stages, owing to their previous collaborative success in developing applications. With the client's deep understanding of their market dynamics and customer behaviors, the project was executed seamlessly, utilizing AI-assisted tools for architecture, code generation, and rigorous testing, culminating in a comprehensive platform within a rapid timeframe of 13 to 14 weeks.

Measurable Success

Since the implementation of this AI voice ordering system, Ashokraj Transport & Logistics has witnessed substantial operational improvements:

• - A remarkable 60% decrease in end-to-end order processing time, enhancing their workflow from the moment a voice note is received to when the order is ready for fulfillment.
• - A 40% reduction in order errors, attributed to the structured extraction process and verification steps embedded in the conversation.

These enhancements have not only decreased the instances of returns attributed to order-capture inaccuracies but have also shifted the focus of operational staff from tedious manual data entry tasks to more impactful customer-facing roles. This shift has allowed for a significant increase in order volume without a corresponding rise in back-office staff.

For those interested in learning more about Unico Connect and their suite of AI-powered development services, more information is available on their website: Unico Connect.

About Unico Connect

Unico Connect positions itself as an AI-native technology partner catering to startups, mid-market companies, and enterprises across multiple domains. They provide services in areas such as AI-native product development and various AI services, catering to sectors like fintech, logistics, and healthcare across over 25 countries.

About Ashokraj Transport & Logistics

Operating since 2014, Ashokraj Transport & Logistics has built a substantial presence in the Indian logistics sector, boasting a fleet of over 50 trucks and a diverse clientele exceeding 500. They specialize in industrial transport, export services, and timely delivery across the nation.