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Automation Anywhere Expands AI Capabilities with Boost.ai Acquisition

Automation Anywhere, a frontrunner in agentic automation and enterprise orchestration, recently announced a definitive agreement to acquire Boost.ai from Nordic Capital. This strategic move is poised to enhance Automation Anywhere's reach into customer-facing conversational and voice AI, reinforcing its status as a leader in the Autonomous Enterprise sector.

A Major Step in Autonomous Enterprise

This acquisition marks Automation Anywhere's second AI-related purchase within a year, following the acquisition of Aisera in late 2025. The goal is to facilitate an operational landscape where up to 80% of business activities can be performed autonomously or with AI assistance. Boost.ai is well-regarded for its conversational AI solutions utilized by numerous global enterprises, particularly in sectors like financial services, telecommunications, and insurance. These solutions are designed to enhance customer experiences, allowing for seamless interfacing with business functionalities.

“By integrating Boost.ai into our portfolio, we aspire to redefine the way enterprises utilize AI to operate autonomously across various functions—serving customers, supporting employees, and managing business operations,” emphasized Mihir Shukla, CEO and Chairman of Automation Anywhere. This effort is central to their vision of creating a more interconnected operational model that fully leverages AI capabilities.

Empowering Customer Experience with AI

As businesses seek to optimize performance and customer service, the importance of voice and conversational AI has come to the forefront. Boost.ai specializes in catering to regulated industries and is recognized for its ability to deliver high-resolution interactions in over 36 languages while adhering to security standards such as GDPR and HIPAA. The firm has consistently been acknowledged by Gartner for its strengths in the conversational AI space. The acquisition is expected to close in Q4 2026, pending customary regulatory approvals.

Jerry Haywood, the CEO of Boost.ai, shared his thoughts on the acquisition: “The collaboration with Automation Anywhere will enable us to connect conversational AI directly with backend systems, ensuring that customer inquiries are managed efficiently from initiation to completion.”

Beyond Just Task Completion

The first wave of enterprise AI primarily focused on assisting agents in completing isolated tasks. However, Automation Anywhere believes the future lies in a paradigm where AI can autonomously process requests through to complete resolution. “The true transformation in AI will occur when enterprises begin to rethink workflows around achieving outcomes, rather than merely measuring individual agents’ performances,” noted Ankur Kothari, Automation Anywhere's co-founder and COO. The merger of data from conversational inputs to operational outcomes will redefine the customer service experience.

Boost.ai’s advanced conversational AI technology offers capabilities that allow AI to comprehend intent and context, manage internal rules, coordinate necessary human and system interactions, and execute work across diverse enterprise applications. This comprehensive approach to integrating conversation with operational outcomes positions both companies to lead the market in Autonomous Enterprise solutions.

Driving Market Growth Through AI Innovations

The decision to acquire Boost.ai is indicative of Automation Anywhere's commitment to maintaining a competitive edge in the AI sector. The company reported that AI-related bookings constituted nearly 70% of their new acquisitions in recent quarters, showcasing a burgeoning demand for automated processes. With the introduction of Boost.ai’s capabilities, Automation Anywhere anticipates an even greater growth trajectory as organizations seek to fulfill the rising complexities of customer interactions in the digital age.

Automation Anywhere’s comprehensive product suite, aided by expert-led business transformations through AI, will soon provide enterprise clientele with seamless capabilities that engage customers and enhance their operational workflows. The combination of agentic solutions and voice technology is set to revolutionize the dynamics of customer, employee, and business interactions, marking a significant turning point in enterprise operations in the AI era.

For further insight into Automation Anywhere and Boost.ai, visit their respective websites for detailed information on their services and continuous advancements within the field of AI.