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Careviso's Survey: Addressing Communication Challenges in Healthcare

A recent survey conducted by careviso, a notable player in healthcare technology solutions, highlights significant communication shortcomings in the healthcare system that affect financial transparency and patient experiences. This comprehensive survey, which surveyed a wide array of patients across the United States during November 2024, exposes the struggles patients face in navigating their healthcare journey amidst overwhelming confusion and miscommunication.

Key Findings of the Survey

The results are alarming; over 80% of surveyed individuals reported experiencing some form of confusion or miscommunication regarding prior authorizations from healthcare providers and insurance companies. This overwhelming lack of clarity not only frustrates patients but also complicates their understanding of coverage details and associated costs before they undergo medical procedures. The survey revealed that only 19% of patients usually or always know about their coverage specifics, creating substantial barriers to effective care planning and financial preparedness.

Furthermore, nearly 80% of the participants indicated a preference for receiving pricing and authorization information from a neutral third-party service or a combined effort from their doctors and health insurers. This finding suggests that the current communication channels—relying solely on healthcare providers or insurance companies—aren't meeting patients’ needs.

Complexity in Communication

When attempting to gather information regarding pricing or prior authorization statuses, patients often encounter additional challenges. The survey highlighted that 20% reach out first to their healthcare provider, while 30% contact their insurance plan, and another 30% are uncertain about where to seek assistance. This confusion underscores the critical need for a more organized, patient-centric approach to healthcare communication.

Previous surveys by careviso have shown that delays associated with prior authorization processes frequently lead patients to shy away from pursuing necessary medical care due to uncertainty around pricing or insurance coverage. Together, these insights form a compelling case for systemic improvements in how healthcare communication is structured within the industry.

The Call for Reform

The findings resonate with growing calls from organizations like the American Medical Association (AMA), which has been vocal about the pressing need for reform in prior authorization processes to alleviate administrative pressures and enhance patient access to timely care. The AMA’s advocacy for legislative alterations corresponds with careviso’s mission to mitigate these inefficiencies using innovative technology solutions.

Brandon Blais, the Chief Technology Officer at careviso, thoughtfully articulated that as patients are increasingly burdened by these inefficiencies, the necessity for improved communication and heightened financial transparency stands clear. He emphasized, "At careviso, we’re dedicated to overcoming these hurdles by offering technological solutions that allow patients, providers, and insurers to access crucial information seamlessly."

For additional insights, infographics, and further information on careviso's initiatives aimed at modernizing healthcare communication and enhancing financial transparency, interested readers can visit careviso.com.

About Careviso

Founded with the objective of transforming healthcare experiences, careviso is a technology company that recently earned accolades as a 2024 NVTC Tech100 honoree. They are committed to increasing patient access to care by delivering accurate cost estimates and administrative requirements in real time. Starting with a specialized laboratory focus, careviso has now expanded its services to cater to a broader patient population.

Their overarching mission revolves around ensuring patients, providers, and payors have unfettered access to healthcare information. By addressing some of the industry's most intricate issues, such as real-time prior authorizations and improved financial transparency, careviso aims to facilitate a more efficient and patient-oriented healthcare system.