#United States #Insurance Technology #Dedham #Brown & Brown #Certificate Hero

Certificate Hero Partnering with Brown & Brown: A New Era in Insurance Issuance

On June 17, 2025, Certificate Hero, a pioneering player in the insurance technology space, announced a strategic partnership with Brown & Brown, a prominent global insurance brokerage. This collaboration aims to significantly enhance and modernize the process of issuing Certificates of Insurance (COIs), a critical task in the insurance industry, often mired in slow manual processes.

Modernizing Certificate Issuance

Brown & Brown has chosen Certificate Hero for its advanced certificate issuance technology, which promises to streamline and automate the entire COI process. Unlike traditional platforms that require substantial time and resources for manual input and oversight, Certificate Hero’s platform offers a flexible architecture that seamlessly integrates with existing agency management systems.

This integration enables intelligent automation, drastically reducing the workload associated with certificate-related tasks. According to Ignus Bezuidenhout, CIO of Brown & Brown’s Retail segment, the core of their operational strategy emphasizes a customer-first approach. He stated, "Investing in tools that elevate our customers' experience is central to that mission."

With the implementation of Certificate Hero’s advanced Software as a Service (SaaS) platform, Brown & Brown anticipates a transformation in its workflow: manual tasks that typically burden the certification process will be automated, expediting certificate delivery times and increasing accuracy throughout their operations.

The Power of Automation in Insurance

Automation in insurance processes is not just about saving time; it is crucial for elevating customer satisfaction through quicker responses and greater reliability. Michael Yanoff, CEO of Certificate Hero, highlighted the significance of this partnership, stating, "Brown & Brown's selection of Certificate Hero underscores the value of modern, scalable technology in solving real operational challenges." He expressed their enthusiasm to support Brown & Brown in simplifying certificate issuance while driving productivity and achieving measurable results for their team and clientele.

Focus on Efficiency

This partnership is a testament to Certificate Hero's dedication to delivering innovative solutions tailored to boost efficiency and reliability within the insurance landscape. It also illustrates Brown & Brown's commitment to leveraging transformative technologies to meet the evolving needs of its commercial insurance customers. As more insurance companies adopt such modern solutions, the industry stands on the brink of a significant operational overhaul.

About Certificate Hero

Certificate Hero is purposefully designed to streamline the complete lifecycle associated with certificate of insurance issuance and management. Through its use of advanced artificial intelligence, seamless integration capabilities, and an intuitive user interface, Certificate Hero empowers insurance agencies to manage COI requests efficiently, regardless of scale.

You can find out more about their offerings by visiting certificatehero.com.

About Brown & Brown

Founded in 1939, Brown & Brown, Inc. (NYSE: BRO) has grown into a leading insurance brokerage firm, dedicated to providing enhanced risk management solutions. With operations in over 500 locations and a team spanning more than 17,000 professionals, they are committed to delivering innovative and scalable strategies tailored to support their clients’ growth.

To learn more about Brown & Brown, visit BBrown.com.

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In conclusion, this partnership represents a strategic advancement for both Certificate Hero and Brown & Brown, promising to revolutionize certificate issuance and exemplifying their collective commitment to innovation in the insurance industry.