Nasuni's Remarkable Journey in Customer Success
Nasuni, a prominent player in the unified file data platform space, has recently celebrated a major achievement by securing its fifth consecutive NorthFace ScoreBoard Service Award. This recognition, awarded by the Customer Relationship Management Institute LLC (CRMI), is a testament to Nasuni’s dedication to customer satisfaction. In conjunction with this honor, the company also earned an impressive seven badges in G2's Summer 2025 Report, showcasing its strong position in the competitive market.
A Testament to Excellence
The NorthFace ScoreBoard Award stands as one of the industry's most respected benchmarks for measuring customer satisfaction. Nasuni has achieved remarkable scores, including a Net Promoter Score (NPS) of 87 and a Customer Satisfaction (CSAT) score of 98%. Additionally, the company garnered an overall ScoreBoard Index rating of 4.8 out of 5, solidifying its reputation for delivering exceptional customer support. These ratings are sourced entirely from independently audited customer feedback, underscoring Nasuni's commitment to excellence over the years.
Matthew Rassa, IT Director at RMF Engineering, shared his enthusiasm about working with Nasuni, mentioning that “the platform delivers seamless file access, rock-solid security, and outstanding scalability.” He emphasized the exceptional support provided by Nasuni’s Customer Success team, which he described as proactive and genuinely invested in their organization’s success.
Commitment to Growth
In a statement by James Lemonias, Senior Vice President of Customer Success at Nasuni, he noted that these achievements signify not just milestones but also a robust signal of the company's strength as it continues to scale operations. He emphasized that customers trust Nasuni with their critical asset – their data. As the company further develops its customer experience initiatives, including new leadership roles aimed at fostering innovation and global growth, it remains steadfast in its mission to uphold a customer-first culture.
G2 Recognition: A Diverse Portfolio of Badges
In addition to the NorthFace accolade, Nasuni’s performance in G2's Summer 2025 Reports is equally impressive. The company was recognized in multiple categories, receiving badges such as:
- - Leader – Enterprise Grid® for Cloud File Storage
- - Leader – Momentum Grid® for Cloud File Storage
- - Top 5 – Mid-Market Implementation Index
- - Leader – Grid® for Hybrid Cloud Storage Solutions
- - Leader – Grid® for Storage Management
- - Leader – Implementation Index
- - Leader – Overall Cloud File Storage Grid
These accolades reflect Nasuni's growing influence across various sectors, including enterprise and mid-market businesses, where organizations leverage the platform's combination of simplicity, scalability, and security.
About Nasuni
Nasuni operates as a unified file data platform that assists enterprises in managing the increasing volume of unstructured data. The company has built a hybrid cloud solution that combines storage and data services, thereby enabling better data management and organizational resilience.
With its cutting-edge solutions, Nasuni facilitates IT efficiency and drastically reduces infrastructure costs. Moreover, it simplifies backup and disaster recovery processes, effectively replacing cumbersome legacy systems with optimized workflows that align with modern enterprise demands for data analytics and business insights.
Organizations in various industries, including manufacturing, media, construction, and energy, rely on Nasuni to transform their data challenges into opportunities. Headquartered in Boston, Massachusetts, Nasuni delivers its services to over 70 countries worldwide. For more details about its offerings and customer community, visit
Nasuni's official website.