Numa Achieves Record Growth, Expanding to 1,300+ Dealerships While Acquiring Ficus for AI Sales

Numa Reports Unprecedented Growth in Dealership AI Operations

In a significant milestone for the automotive industry, Numa, a renowned platform specializing in AI for dealership customer operations, has announced impressive results showcasing its overall performance and growth over the last year. The company has experienced a remarkable 200% jump in revenue and extends its AI capabilities across more than 1,300 dealerships in the United States and Canada. This expansion signifies a critical shift in how dealerships are managing customer operations, moving from traditional fragmented software solutions to streamlined, AI-powered systems.

In addition to its record growth, Numa has made a strategic acquisition of Ficus, an innovative AI sales platform established by Lucas Florence. This acquisition enables Numa to broaden its offerings beyond fixed operations, venturing into dealership sales processes. Tasso Roumeliotis, the Founder and CEO of Numa, articulated that this year has been transformative for the company, as dealers increasingly adopt AI-native operations to enhance their business models.

According to Roumeliotis, dealerships are transitioning from outdated manual processes that can be ineffective to leveraging AI to optimize their operations. The collaboration with Ficus equips Numa to further push this modernization effort, ensuring dealerships are not only more accountable but also more profitable.

Lucas Florence, the Founder of Ficus, echoed similar sentiments about the acquisition, highlighting that their mission has always focused on elevating visibility and execution within dealership sales teams. By joining Numa, they now have access to a larger platform which can significantly enhance the integration of AI into dealership operations.

The trend, as noted by Numa, shows a steady increase in their clientele within the dealership sector. They are witnessing significant adoption of their AI technology, which now serves over 1,300 dealerships in North America. Numa's suite of AI agents has introduced various innovations such as LiveCSI, Voice AI with Smart Inbox, and other tools designed to improve both customer engagement and operational efficiency. These tools empower dealerships to secure more revenue and foster better customer experiences by reducing the friction that often occurs in traditional operational structures.

Matt Sokolowski, COO of Willis Auto Campus, narrated how Numa transformed their operational dynamics. Previously, their team struggled with a high volume of inbound calls, detracting from their focus on meaningful customer interactions. Thanks to Numa, their service teams could redirect their attention towards proactive customer outreach, greatly enhancing customer satisfaction levels. By the year’s end, they noted that seven out of their nine brands surpassed the national average in service customer satisfaction index (CSI).

The effectiveness of Numa’s AI solutions extends beyond call management; dealerships have reported substantial improvements in critical metrics. For instance, a notable 85% booking rate and response time reductions from an average of 24 hours to just 20 minutes are now standard for users of the Numa platform. Additionally, with 54% of inquiries resolved automatically through AI agents, dealerships are uncovering revenue avenues that would previously go unnoticed.

As the automotive sector embraces this paradigm shift, Numa's holistic AI-enabled approach proves to be an invaluable resource for dealerships striving to operate more efficiently. With the company achieving significant growth and expanding its technology into both fixed and variable operations, Numa is on track to become a predominant figure in the development of AI-native dealerships across North America.

In its commitment to transform the automotive business landscape, Numa aims to boost dealership profitability by 300% by 2027. With a strong backing of $55 million from prominent investors like Google and Threshold Ventures, its innovative solutions are reshaping the standards of customer operations.

For those eager to learn more about Numa and its offerings, visit www.numa.com.