BIZTEL Unifies Voice Recognition API Service for Enhanced User Experience

BIZTEL Enhances User Experience with Unified Voice Recognition API

株式会社リンク, a leading provider of cloud-based call center systems, has taken a significant step to streamline user experience by announcing the integration of the AmiVoice® API voice recognition service into their popular platform, BIZTEL. This decision marks a pivotal enhancement for organizations that rely on efficient communication strategies.

For nine consecutive years, BIZTEL has held the number one market share in Japan, according to the Deloitte Tohmatsu Macro Economic Research Institute. The system is designed to cater to various industries such as manufacturing, finance, pharmaceuticals, IT, and services, making it a versatile choice for over 2,000 companies across the nation. Features like clear call quality, stable systems, high-security levels, and advanced functionalities such as call summarization via AI, automatic recognition of abusive language, and voice bot integration highlight BIZTEL's capabilities in supporting businesses in enhancing their telecommunication efficiency.

Traditionally, companies looking to use the AmiVoice API alongside BIZTEL faced administrative hurdles. They needed to negotiate contracts separately with Advanced Media, the provider of the AmiVoice API, which led to complications with billing and support. Companies found themselves managing multiple touchpoints for contracts and issues, leading to a fragmented experience that was less than ideal.

With the recent integration, customers can now manage everything from one platform. This enhancement not only simplifies the contract process but also consolidates billing inquiries and support channels under BIZTEL. This unification is designed to alleviate the administrative burdens and facilitate a smoother onboarding experience for users of the voice recognition service.

The operational changes regarding the voice recognition service are limited to the administrative streamlining. Users will find no disruptions in how they access either BIZTEL's management interface or the AmiVoice API functions. The quality of service provided remains consistent, whether accessed through BIZTEL or directly via Advanced Media.

BIZTEL also plans to leverage this opportunity to promote its ongoing AI utilization campaign. Clients who register for the AmiVoice API between now and October 28, 2026, will benefit from waived initial costs and up to a full year of complimentary service. This promotion can be effectively utilized in conjunction with the new streamlined process. Customers are encouraged to take advantage of the current campaign to seamlessly integrate advanced voice recognition functionalities into their operations at minimal cost.

Link Corporation continues to focus on delivering services that enhance usability and operational ease. BIZTEL is fundamentally structured to support organizations' evolving needs, continually striving for the best user experience in communication technology.

For additional details on BIZTEL and the AmiVoice API, interested parties can visit their respective official websites to explore comprehensive service offerings that cater to today’s fast-paced business demands.

About Link Corporation

Link Corporation operates one of Japan's largest dedicated hosting systems and is recognized for delivering the top-ranked cloud call center system, BIZTEL, for nine consecutive years. The company also provides a range of subscription-based services such as secure platform services and cloud hosting solutions. Moreover, Link Corporation is involved in agricultural initiatives, operating a natural grazing dairy farm in Iwaizumi town, Iwate Prefecture since 2011.

For further insights into Link Corporation’s services, refer to their website and for BIZTEL details, visit here.

Further, Link's media site, `LINK Watch!`, aims to assist businesses in overcoming challenges through insightful resources.

To learn more about AmiVoice® API, which delivers advanced voice recognition capabilities for applications, visit their page. Known for its strength in handling complex language nuances and real-time transcription, it's the top choice for voice recognition solutions in Japan's market.