#Japan #Tokyo #Bell System 24 #VoiceDynamics #CRM Forum

Bell System 24's Participation at Techmatrix CRM Forum 2026

Bell System 24, headquartered in Minato City, Tokyo, will take part in the upcoming Techmatrix CRM Forum 2026, scheduled for February 20, 2026. This significant event, organized by Techmatrix, focuses on trends and solutions in the contact center and customer service industries.

At the forum, Bell System 24 will not only exhibit their innovative solutions but also host an informative seminar. The theme of their presentation is VoiceDynamics: Transforming "Voice" into Business Strength, where they will blend customer feedback with AI technology to revolutionize customer experience.

Event Details

The event will take place at The Prince Park Tower Tokyo and will be held from 10:00 AM to 6:00 PM. Attendees will have the opportunity to experience three prominent solutions:

1. Hybrid Operation Loop: This solution automates contact center processes by generating essential knowledge directly from call data, ensuring high response accuracy through advanced technology.

2. Bellcloud+CX: This cloud-based contact center platform is integrated with generative AI, showcasing its capabilities in omnichannel communication, AI bots, and real-time speech recognition. Attendees will see how it enhances operator management support.

3. Knowledge CX Design Service: Focused on strategic knowledge utilization, this consulting service systematically organizes individual and distributed tacit knowledge, presenting specific applications based on actual corporate case studies.

Seminar Overview

The seminar titled Guiding Organizational Capacity to the Next Stage through Co-creation of Business Insights and AI will be led by Shin'ya Ohno, Executive Manager of the Digital CX Division at Bell System 24. He will delve into the creation of future contact centers through the company's expertise and AI collaboration, emphasizing the automation of all interaction processes.

The seminar is scheduled to run from 3:50 PM to 4:20 PM, where attendees can gain valuable insights into improving customer experience and operational efficiency.

About Bell System 24

Founded in 1982 as Japan's first full-scale call center service provider, Bell System 24 has established a communication foundation for businesses, shaping the industry standard model for BPO (Business Process Outsourcing). The company continues to evolve as a Comprehensive BPO Partner, integrating advanced talent and cutting-edge technology to drive business transformation and optimize processes for clients.

They are committed to creating innovative solutions that meet societal needs, thereby contributing to sustainable societal progress under their purpose of Supporting Societal Prosperity through Innovation and Communication.

For more information on the event and registration, visit Techmatrix CRM Forum 2026.

To learn more about Bell System 24 and its offerings, please visit the official website.