#Japan #Tokyo #Customer Harassment #Mirai Partners #Link and Support

Upcoming Webinar: Customer Harassment Prevention Measures

On September 25, 2026, Mirai Partners and Link and Support will host a free online webinar titled, "Upcoming Obligation for Customer Harassment Prevention: Establishing Consultation Channels and Response Systems Companies Should Develop." This value-packed session aims to guide businesses in preparing for the mandatory measures dictated by the revised Labor Policy Promotion Act, which comes into effect on October 1, 2026.

Overview of the Law

The impending law requires businesses to implement a clear policy against customer harassment (known as 'kasuhara' in Japanese), raise employee awareness, and create systems for handling complaints. Nevertheless, many companies face challenges in navigating the complexities of legal updates and practical implementations. The webinar seeks to provide crucial insights that will help organizations take decisive action, avoid confusion, and develop necessary structures before the deadline.

Webinar Highlights

The session features a collaborative effort between two notable entities: Mirai Partners, which specializes in human resources and labor support, and Link and Support, known for their practical approaches to addressing real-world challenges.

Part One: Legal Explanation and Organizational Preparation by Mirai Partners

In the first half, representatives from Mirai Partners will decode the legal jargon surrounding the new customer harassment laws and emphasize the specific actions business owners must take. Attendees will gain a clear understanding of foundational knowledge crucial for organizational preparedness, focusing on the establishment of consultation systems and creating policies to handle severe cases of harassment that may arise.

Part Two: Practical Strategies from Link and Support

The second half of the seminar will be led by professionals from Link and Support, who will offer valuable real-time strategies for dealing with aggressive customer demands and verbal abuse. Participants will learn effective methods to protect employees while managing and resolving conflicts appropriately. The emphasis will be on practical solutions tailored for frontline staff who encounter these situations daily.

Who Should Attend?

This webinar is beneficial for:

• - HR professionals and business leaders who are uncertain about how to tackle complex legal changes.
• - Organizations looking to strengthen their consultation channels to safeguard employees from customer harassment.
• - Individuals seeking practical skills and knowledge to equip their team for effective on-site responses.

Event Details

• - Title: Upcoming Obligation for Customer Harassment Prevention: Establishing Consultation Channels and Response Systems
• - Date: September 25, 2026
• - Time: 1:00 PM to 2:00 PM (JST)
• - Format: Zoom Webinar (Free Registration Required)
• - Cost: Free with prior registration
• - Speakers:

- Hiromi Tokumaru, Executive Director, Link and Support
- Daisuke Tochihara, Senior Manager, Mirai Partners Labor Management Department

• - Registration: Click here to register

Company Information

Name: Mirai Partners Labor and Social Security Attorney Corporation
Tokyo Office: 1-6-12 Kyobashi, Chuo-ku, Tokyo 104-0031, NS Kyobashi Building 6F
Fukuoka Office: 8-1 Hakataekichuo, Hakata-ku, Fukuoka 812-0012, JRJP Hakata Building 3F
Kumamoto Office: 2-16-30 Hirata, Minami-ku, Kumamoto 860-0826
Services: Labor consultations, outsourcing, employment regulations, risk management support, and harassment measures.
Website: Mirai Partners