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Supporting Our Customers After the Aomori Earthquake

In December 2025, a significant earthquake struck the eastern coast of Aomori, causing widespread damage and disruption. During this challenging time, Harman International, headquartered in Chiyoda, Tokyo, extends its heartfelt condolences to those affected by this natural disaster. Understanding the impact such an event can have on daily life, the company has initiated a special program for the repair of its audio products that may have been damaged during the earthquake.

Overview of the Repair Program

Implementation Period

The repair initiative runs from December 9, 2025, until June 30, 2026. This program aims to provide support to customers whose Harman products have suffered damage due to the earthquake and who have also registered their products on the Harman website.

Eligibility Criteria

Affected customers are those in specific regions that fall under the declaration of disaster response by the Cabinet Office. You can check eligibility and detailed information at the following link: Disaster Relief Information. For product registration, please visit: Product Registration.

Eligible Products

The following products are included in the repair program:

• - JBL: Premium models, standard model speakers, and studio monitor speakers.
• - Mark Levinson: Preamps, power amplifiers, integrated amplifiers, and players.
• - REVEL: HiFi speakers.

Repair Details

Harman International promises to handle repairs necessary for restoring functionality, free of charge, regardless of the original warranty period. This applies only to the damages caused by the earthquake. However, there are specific conditions:

• - Please note that some products may not be repairable due to unavailable repair parts.
• - Only repairs related to earthquake damage are eligible; damage from aging or external conditions is not covered.
• - Customers are responsible for packaging and shipping the damaged items to our service centers, with shipping costs borne by the sender.
• - External damage to speaker cabinets, grilles, amp chassis, or recognizable wear and tear is not eligible for this program.
• - There may be significant wait times for repairs due to parts availability.

Application and Customer Support

For any queries or further information, please reach out to our customer service representatives. You can also inquire via our website. The contact information is:

• - Harman International Customer Support

Phone: 0570-550-465 (Navi Dial)
Service Hours: Weekdays 9:30 AM - 5:30 PM (Excluding weekends, public holidays, and year-end holidays).
Website URL: Contact Harman Support

We sincerely hope for the swift recovery of life and circumstances for those affected in the disaster area.

About Harman International

Harman International Industries, Incorporated, is a leading provider of premium audio, visual, and connected car solutions. Our brands such as AKG, Harman Kardon, Infinity, JBL, Lexicon, Mark Levinson, and Revel are known worldwide and are favored by audiophiles, artists, and concert venues.
Today, over 50 million vehicles are equipped with our audio and infotainment systems, ensuring a seamless connection across various platforms including homes and mobile devices.